12 Strategies for Dealing With Difficult People
What you’ll learn
Utilize communication tactics to prevent the difficult situation before it starts.
Impliment a host of communication stratigies to take control of a difficult situation.
Better articulate the reasoning behind the specific communication skills used in difficult situations.
Build communications skills
You should not need any outside materials or programs to take this course.
I’m right there with you, my friend. Difficult People Suck!Let me ask a few questions.Are you frustrated with difficult people?Do you find difficult people to be challenging?Who are some difficult people in your life? Your boss? Coworkers and customers? Your spouse/partner? Your kids?Do you feel trapped?Are you losing sleep? (This is a big healthy lifestyle red flag!)Do you pause for a moment to take a deep breath before you go into work, or a meeting, to prepare yourself for the onslaught you know you are going to deal with?Have you ever looked at your paycheck to see if you have enough sick time built up so you don’t have to go to work today? How did you feel when you realized you didn’t have enough time and had to go in anyway? Even sicker? I get it.Again, I’m right there with you, my friend.I have lost entire weekends due to the overwhelming stress caused by that one demanding customer I’m scheduled to meet on Monday morning. So much stress I couldn’t leave it behind, even for a few hours, to really enjoy time with my family. Does this sentence sound familiar? “Your here, but you are not really here.” I get it.Difficult people SUCK!I have screamed at the top of my lungs in my car while back fisting the passenger seat headrest to the point I’ve ripped the skin off my knuckles.I even purchased a new mattress and pillow, thinking that it might actually help me sleep through the night. It didn’t work. I still didn’t sleep well, and the stress just kept building.I’ve purchased Melatonin (sleep aid) even when it wasn’t on a Buy One Get One sale. I can also find the bottle of Tylenol PM in complete darkness at 02:00 AM.I’ve walked away from jobs that I’ve loved due to a boss being so unreasonably difficult I just couldn’t put my career in front of my health any longer. I don’t know if you’ve ever experienced this, but there must be some science that explains why the air instantly seems fresher the moment you choose to walk (or run) away from a toxic situation.Difficult people are just unhealthy.I’ve skipped meals because I was too stressed to eat, which usually resulted in me hitting a drive-through just because “I just need something.” 40+ pounds later….” Well, this isn’t working for me.” I get it.Difficult people have caused me to be physically sick. I’ve felt physical back pain because I was so stressed out and tense, knowing I would be dealing with difficult coworkers tomorrow.Let me ask a couple more questions:What would it feel like to sleep peacefully throughout the night?Wouldn’t it be great to have a few key strategies that make dealing with difficult people much easier?What would it feel like to have control of the situation?What would it feel like to be able to leave work behind and enjoy your evening, your weekend, or even your vacation?What would it feel like to “Look forward to work tomorrow”?What would it feel like to have the power to “Fire” that one difficult customer that takes up so much of your time, your thoughts, and your work?What if dealing with difficult people becomes a fun game you become good at playing?Once I began to master these strategies, the air became fresher, my sleep improved, and I became healthier and happier.By the end of this course, you will have 12 different strategies that will help you better deal with difficult people.By mastering the strategies and tactics of this course, you will be able to:Improve your safetyIncrease your overall level of professionalismReduce your stress levelImprove your moraleDecrease the number of complaints you may receiveLower your personal liabilityAll of this adds to a healthier and happier personal and professional life. This could mean greater productivity for you, employees, and coworkers, which would likely increase profitability. For example, what would your office be like if everyone just “got along” with one another?This course is primarily a series of video lectures that outline the strategies. The lectures contain personal stories and real-life examples of how I’ve used these strategies and tactics in my career in law enforcement, customer service, sales, and life.This course was designed specifically for individuals and employees who work in a professional environment that is often unpleasant due to difficult coworkers, supervisors, customers, and clients.It’s about taking control of the situation instead of being controlled by the situation.Students from around the world (146 different countries – This blows me away!) are studying the 12 Strategies and learning how to deal with difficult people.I’m honored and humbled by those who have reached out to me to share their personal success stories using these strategies. It’s heartwarming to know this course is making a difference for so many people worldwide. Thank YouPlease enjoy this course!
Section 1: The who, what, when where and why information about this course.
Lecture 1 The who, what, when where and why information about this course.
Lecture 2 Who is this course for?
Lecture 3 Course Requirements
Lecture 4 Why this is so important.
Lecture 5 Goals of the course
Section 2: The 12 Strategies for Dealing With Difficult People
Lecture 6 Strategy 1 – Reaction vs Response
Lecture 7 Strategy 2 – Different Communication Styles
Lecture 8 Strategy 3 – Empathy vs Sympathy
Lecture 9 Strategy 4 -Personal Attacks – Hot Buttons
Lecture 10 Strategy 5 -Redirection
Lecture 11 Strategy 6 -Focus on Action and Meaning
Lecture 12 Strategy 7 -Active Listening
Lecture 13 Strategy 8 – Communications Styles
Lecture 14 Strategy 9 – Paraphrase
Lecture 15 Strategy 10 – Questions
Lecture 16 Strategy 11 – Getting rid of your ego
Lecture 17 Strategy 12 – When things go wrong
Lecture 18 Thank You – Please Review and share this course
Have you ever said, “No, that’s not what I meant.” Or “You heard me wrong.”? Then this course might be for you.,This course is also best suited for professionals who work with difficult customers, sly coworkers, and angry bosses.,This course has also been designed for business professionals (sales & customer service), medical personel, law enforcement, military, ,This course has also been designed for business professionals (sales & customer service), medical personel, law enforcement, military, and anybody that may deal with difficult and challenging people.,This course is for those people who want or need to move into a conversation. This is about engaging and taking control of your communations. This is the elite way. ,If you desire a more passive laid back communications style, this course may not be for you.,12 Strategies for dealing with difficult people was designed for individuals and teams who experience difficult situations where professional communications is essential.
Udemy | English | 1h 48m | 2.60 GB
Created by: Steve Schmidt