21st Century Communication Skills The Art of Engagement

Powerful, practical, communication skills that drive engagement & build effective professional & personal relationships.
21st Century Communication Skills The Art of Engagement
File Size :
2.17 GB
Total length :
2h 20m



Richard Lock


Last update

Last updated 3/2021



21st Century Communication Skills The Art of Engagement

What you’ll learn

Learn practical, easily applied communication skills to build stronger professional and personal relationships.
Learn how to quickly build rapport and a sense of connection with people.
Identify your personal communication preferences and recognise the strengths and challenges of that preference.
Learn how to identify and adapt to the communication preferences of others and why it’s important to do so.
Learn how to minimise the misunderstandings that are the cause of so many relationship issues
Identify why you find some people harder to deal with than others, and how to fix that.
Learn what to listen for and observe to understand the communication behaviours of others with a new found clarity.

21st Century Communication Skills The Art of Engagement


The desire to improve your communication skills to build better, stronger professional or personal relationships
An open mind and a willingness to practice.
A wish to be able to connect with people of all types


There are no skills more important in life than communication skills. Success in our professional and personal lives depends on our ability to build engagement and trust with others; develop strong, effective relationships – in other words people skills.The quality and value of those relationships is driven by how effective our communication skills are. There is no ‘one size fits all’ solution. The art of effective communicators is having the skill to personalize their communication to those around them. Having the ability to understand the communication traits of themselves and others which creates the opportunity for much more engaging communication – a vital component in creating stronger, positive relationships.If you would like to discover the art and secrets of effective communication skills and transform how you communicate with the key people around you; this is the course for you. Professionally that might be your team, your peers or your management. Personally, that might be your partner, close friends, family members, or anyone who has a personal impact on your life.I have spent several decades working with business leaders and managers around the world, helping them hone their personal communication skills, enabling them to build strong successful relationships with their teams, suppliers and customers.In this course I will:· lead you step by step through how your communication process works· Show you how different people types use and react to that process in different ways· Identify your personal communication strengths and any improvement areas to work on· show you powerful techniques to build rapport· help you develop ways to be versatile (flexible) in how you communicate with those around you and strengthen key relationships – whether professional or personal.· Explore tools and ideas you can use every day to build your skills and strengthen your key relationships.The practical techniques, exercises and models are drawn from NLP, wider psychology and many years of management and leadership experience.Why do I need this course?Research suggests that over 65% of us rate ourselves as far more effective (flexible) in our communication than those around us rate us. How effective are you in reality? This course will help you answer that question.We frequently take our communication skills for granted. It’s easy to simply assume that our messages are heard and understood in the way we intend them to be. Very often they are not. Our messages are changed, adapted and misheard, and we often don’t notice until it is too late. The damage has been done. The relationship weakened in some way. Let’s face it; we have more communication channels open to us than ever before. What could possibly go wrong? Unfortunately, plenty.Have you noticed how often poor management, weak people skills and simple misunderstandings are found to lie behind performance problems and tensions at work, relationships that are under stress, conflict or even relationships breaking down? Lower levels of employee engagement frequently get tracked back to poor people skills from supervisors, managers or company leaders.Most of us find these relationship pressures surfacing every day in our working and personal lives.Poor communication can be the cause of a great deal of frustration, stress and even anger.The simple truth is that many of these issues can be averted or greatly improved by taking a more flexible approach to how we communicate with others. Boosting our communication skills, or soft skills enables us to make conscious choices about what we communicate and how we do it to give us the best chance of building better, stronger relationships. Flexing how we communicate to suit the needs of others can have a significant impact on the quality of the professional and personal relationships you have with those around you.The principles taught on this course are practical and straightforward. The discipline and effort needed to execute them in our daily lives is more challenging and requires practice and application. The benefits though will be well worth the effort.


Section 1: Welcome to your communication skills training

Lecture 1 Welcome to the course

Section 2: The process that underpins effectice communication and engagement

Lecture 2 Exploring the communication process

Lecture 3 Your Evidence Locker

Lecture 4 My Code Your Code

Section 3: The impact of representational systems on communication

Lecture 5 Representational Systems Challenge

Lecture 6 VAK Observation

Lecture 7 VAK Clues – part 1

Lecture 8 VAK Clues – part 2

Lecture 9 Cultural Difference

Lecture 10 Personal Preferences

Section 4: Building Rapport – the linchpin of real engagement

Lecture 11 The Need For Rapport

Lecture 12 Rapport Building Strategies

Lecture 13 Mirroring Overview

Lecture 14 Mirroring Exercise

Lecture 15 Matching Overview

Lecture 16 How to train your ear

Lecture 17 Pace Pace Lead

Lecture 18 Rapport building summary

Section 5: People software and communication

Lecture 19 Evidence Locker Update

Lecture 20 Human Software

Section 6: Behaviourial traits and communication

Lecture 21 Meta Programme Overview

Lecture 22 People – Task

Lecture 23 Proactive – Reactive

Lecture 24 Big chunk – Little chunk

Lecture 25 Options – Procedures

Lecture 26 Match – Mismatch

Lecture 27 Towards – Away from

Lecture 28 Activity – Focus on relationships you want to improve.

Section 7: Communication Styles and engagement approaches

Lecture 29 Styles Intro

Lecture 30 Type Instinct

Lecture 31 Analytical

Lecture 32 Driver

Lecture 33 Amiable

Lecture 34 Expressive

Lecture 35 Are styles equal?

Section 8: Making it real – communication and engagement in the real world

Lecture 36 Listening Styles

Lecture 37 Questions v Statements

Lecture 38 Effectiveness with others

Lecture 39 5 Actions to improve difficult relationships

Lecture 40 Under Pressure

Section 9: Real World Impacts

Lecture 41 Real world impacts

Lecture 42 A Blend?

Section 10: So what? Putting your communication skills and engagement startegies to use.

Lecture 43 So What next

Lecture 44 Don’t forget

Lecture 45 What about my certificate

Lecture 46 Bonus Lecture.

Anyone who wants strong and healthy professional and personal relationships,Managers and leaders who want to get the best from their teams,People who want to be more self aware of how they communicate and the impact they have,People who want to be able to identify the communication preferences of others

Course Information:

Udemy | English | 2h 20m | 2.17 GB
Created by: Richard Lock

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