A 3Step Process for passing IT Service Management Exams
What you’ll learn
To understand how the IT Service Management methodology is implemented within an organization.
To learn IT Service Management principles, terminology and when qualified you will be able to act as an informed member of an IT project management team.
You will have a comprehensive knowledge of the relationships between the IT Service Management principles, themes and processes & IT Service Management products
To apply IT Service Management to the running and managing of a project within an environment supporting IT Service Management.
To complete projects and create returns on investment earlier than possible with a rigid IT Service Management structure.
To take and PASS the IT Service Management Certification Exams.
You will not need any any prior knowledge – so get started now!
You should be committed to run through the course and become knowledgeable about IT Service Management.
You should be willing to learn.
**** This course is a preparation of IT Service Management for students seeking for IT Service Management awareness **** The ‘Information Technology Infrastructure Library’ is a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technology or business practices leave them vulnerable, they can adapt quickly and stay on top of the competition.. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change.The main strength of IT service management likes in its versatility. The practices are scalable and flexible, allowing organizations to take on as much or as little of them as they like. An important thing to keep in mind is that IT Service Management is not built around a specific business model. Rather, it is based on the collective experience of IT professionals. It has been applied across multiple industries, helped mainly by the fact that virtually every industry in the world now relies on IT in one form or another.By investing in implementing IT Service Management you can expect to:Better understand your customers so that you can deliver services which suit their needs. This will help you to build long-term relationships and improve your reputationLearn how to establish a guide on how to predict and react to issues with your service, incorporating multiple factors such as user experience rather than simply focusing on IT developmentIncrease productivity and improve resource management by establishing cost-effective guidelinesManage risks without disrupting or unintentionally sabotaging your serviceCreate a stable service development environment which supports ongoing changeEnsure greater alignment between IT and other arms of your business. This can be vital for enterprise architecture developmentImprove your risk management process by predicting and reducing service disruptions and failuresCreate networking opportunities and ease collaboration by incorporating IT Service Management’s terms and methodologies into your businessRaise the value of your service portfolioQuickly adapt to changes in technology, compliance and so on in order to continue growing and maintain your competitive advantageRaise the profile of your business with a globally recognized certification
Section 1: Information for IT Service Management Exams and IT Certifications
Lecture 1 Info for IT Service Management Exams
Lecture 2 3 Tips to Get More Value Out of this Course
Lecture 3 The 3-pass approach for IT Service Management exams
Lecture 4 What’s on IT Service Management exams?
Section 2: Service Management & Service Lifecycle
Lecture 5 Service Management
Lecture 6 The Service Lifecycle
Section 3: Processes, Functions and Characteristics
Lecture 7 Processes and Functions and the 4 characteristics of functions
Lecture 8 Process, Roles and Maturity Levels of Processes
Lecture 9 A dive into Functions and Processes
Section 4: The 5 Core Functions
Lecture 10 1st Function – Service Desk
Lecture 11 2nd Function – Technical Management
Lecture 12 3rd Function – Application Management
Lecture 13 4th Function – IT Operations Control
Lecture 14 5th Function – Facilities Management
Section 5: The RACI Model, Service Strategy and Service Portfolio Management
Lecture 15 The RACI Model
Lecture 16 Service Strategy
Lecture 17 Concepts and Models
Lecture 18 Service Strategy and Service Portfolio Management
Section 6: Demand Management and IT Financial Management
Lecture 19 Demand Management and IT Financial Management
Section 7: Bonus Lecture
Lecture 20 Bonus Lecture
Students who require a basic understanding of the IT Service Management methodology.,Students who want to take and pass the IT Service Management certification exams on the first try,Students who want to understand how the IT Service Management Methodology is used to perform IT project management within their organizations,Anyone who has an interest in the IT Service Management methodology or certifications.
Udemy | English | 1h 49m | 680.29 MB
Created by: Dr. Chris Mall • 30,000+ Students Worldwide