A 3Step Process for passing IT Service Management Exams

Be Prepared IT Service Management concepts within the best practices domain with the key processes.
A 3Step Process for passing IT Service Management Exams
File Size :
680.29 MB
Total length :
1h 49m



Dr. Chris Mall • 30,000+ Students Worldwide


Last update




A 3Step Process for passing IT Service Management Exams

What you’ll learn

To understand how the IT Service Management methodology is implemented within an organization.
To learn IT Service Management principles, terminology and when qualified you will be able to act as an informed member of an IT project management team.
You will have a comprehensive knowledge of the relationships between the IT Service Management principles, themes and processes & IT Service Management products
To apply IT Service Management to the running and managing of a project within an environment supporting IT Service Management.
To complete projects and create returns on investment earlier than possible with a rigid IT Service Management structure.
To take and PASS the IT Service Management Certification Exams.

A 3Step Process for passing IT Service Management Exams


You will not need any any prior knowledge – so get started now!
You should be committed to run through the course and become knowledgeable about IT Service Management.
You should be willing to learn.


**** This course is a preparation of  IT Service Management for students seeking for  IT Service Management awareness **** The ‘Information Technology Infrastructure Library’ is  a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technology or business practices leave them vulnerable, they can adapt quickly and stay on top of the competition.. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change.The main strength of IT service management likes in its versatility. The practices are scalable and flexible, allowing organizations to take on as much or as little of them as they like. An important thing to keep in mind is that  IT Service Management is not built around a specific business model. Rather, it is based on the collective experience of IT professionals. It has been applied across multiple industries, helped mainly by the fact that virtually every industry in the world now relies on IT in one form or another.By investing in implementing IT Service Management you can expect to:Better understand your customers so that you can deliver services which suit their needs. This will help you to build long-term relationships and improve your reputationLearn how to establish a guide on how to predict and react to issues with your service, incorporating multiple factors such as user experience rather than simply focusing on IT developmentIncrease productivity and improve resource management by establishing cost-effective guidelinesManage risks without disrupting or unintentionally sabotaging your serviceCreate a stable service development environment which supports ongoing changeEnsure greater alignment between IT and other arms of your business. This can be vital for enterprise architecture developmentImprove your risk management process by predicting and reducing service disruptions and failuresCreate networking opportunities and ease collaboration by incorporating IT Service Management’s terms and methodologies into your businessRaise the value of your service portfolioQuickly adapt to changes in technology, compliance and so on in order to continue growing and maintain your competitive advantageRaise the profile of your business with a globally recognized certification


Section 1: Information for IT Service Management Exams and IT Certifications

Lecture 1 Info for IT Service Management Exams

Lecture 2 3 Tips to Get More Value Out of this Course

Lecture 3 The 3-pass approach for IT Service Management exams

Lecture 4 What’s on IT Service Management exams?

Section 2: Service Management & Service Lifecycle

Lecture 5 Service Management

Lecture 6 The Service Lifecycle

Section 3: Processes, Functions and Characteristics

Lecture 7 Processes and Functions and the 4 characteristics of functions

Lecture 8 Process, Roles and Maturity Levels of Processes

Lecture 9 A dive into Functions and Processes

Section 4: The 5 Core Functions

Lecture 10 1st Function – Service Desk

Lecture 11 2nd Function – Technical Management

Lecture 12 3rd Function – Application Management

Lecture 13 4th Function – IT Operations Control

Lecture 14 5th Function – Facilities Management

Section 5: The RACI Model, Service Strategy and Service Portfolio Management

Lecture 15 The RACI Model

Lecture 16 Service Strategy

Lecture 17 Concepts and Models

Lecture 18 Service Strategy and Service Portfolio Management

Section 6: Demand Management and IT Financial Management

Lecture 19 Demand Management and IT Financial Management

Section 7: Bonus Lecture

Lecture 20 Bonus Lecture

Students who require a basic understanding of the IT Service Management methodology.,Students who want to take and pass the IT Service Management certification exams on the first try,Students who want to understand how the IT Service Management Methodology is used to perform IT project management within their organizations,Anyone who has an interest in the IT Service Management methodology or certifications.

Course Information:

Udemy | English | 1h 49m | 680.29 MB
Created by: Dr. Chris Mall • 30,000+ Students Worldwide

You Can See More Courses in the IT & Software >> Greetings from CourseDown.com

New Courses

Scroll to Top