Citrix Fundamentals for Beginners
What you’ll learn
How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimize time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
You will learn about each component focusing on common user related issues that may arise, apply a methodical approach to solve them using real world issues.
This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
This course is for Freshers or the beginners who like to Learn Citrix Fundamental skills and work as a Citrix Helpdesk Technician.
Knowledge about Computers and passion to work in IT.
In this course, you will Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. You will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the Citrix administrator next level team. You will gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user Citrix issues appropriately.Topics include:Troubleshooting user access issuesTroubleshooting Application Launch and Desktop launch issuesUsing Citrix Director to interact with user sessions and capture information for issue resolution or escalationUnderstanding most common Citrix user sessions.Troubleshooting Storefront Login issues.Resolving printing problemsModules covered:Module 1: Fundamental Architecture for the Help Desk RoleModule 2: Citrix Director and its role in Help Desk SupportModule 3: Providing and Troubleshooting End User AccessModule 4: Citrix Workspace AppModule 5: Citrix Application and Desktop Launch issues.Module 6: PrintingPrerequisites:This course requires little to no previous experience with Citrix Virtual Apps and Desktops. Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve Citrix issues.If you are someone who got assigned to work as Citrix Level 1 engineer in your organization or if you like to learn Citrix Level 1 helpdesk skills to find a job this course will be quite helpful for you.How this course will benefit you:At the end of the course you will have all the knowledge to Troubleshoot and Solve the Citrix issues independently in your Citrix environment.I would like to see you as a Citrix Level 1 champion & I am really looking forward to meeting you in the course.WHAT LEARNERS ARE SAYING:5 STARS- Very precise and to the point. Simple language and easy to get it. Thank you so much for all your efforts!5 STARS- Very good learning great teacher sure recommended.5 STARS – Excellent introduction to working with and troubleshooting Citrix.5 STARS – I love the content how to troubleshoot and what is the real scenario in the environment, give me boast to learn more about the citrix looking forward for more citrix videos5 STARS – Teaching is nice and the concepts can be explained easily to understand.5 STARS – Very informative and engaging!! looking forward to learning much more!!!!5 STARS – On first two video I was able to get the view of this course. Citrix it’s really awesome and the professor explained very well it’s understandable.5 STARS – Sehr gut, vermisse aber deutsch.5 STARS- I personally learnt a lot.5 STARS- Very valued information and professional instructor and very professional website in providing me data5 STARS – Very interesting and well done5 STARS – Great instructor easy to understand5 STARS – Clear and relevant.5 STARS – Great explanation of things5 STARS- Explaining in detailed way5 STARS- Excellent Sessions.5 STARS- All good!5 STARS- It is a excellent session.5 STARS- Great course.5 STARS- Good introductory summary of key topics for L1 helpdesk support, easily explained in layman terms5 STARS- It’s comprehensive.5 STARS- It is very helpful.5 STARS- This course is very helpful5 STARS-I really like this video very helpful5 STARS- I enjoyed the delivery and lots of good information.Important Note: My new course Citrix Administrator- The path to success is now available in Udemy, if you like to learn advanced topics ( Level 2 )in Citrix environments, you may enroll that course as well. You will find that course under my profile. I highly recommend you to watch both courses one after the other to get in-depth knowledge and work well in Citrix Environments.Thank you!————————————————————————————————————————–Keywords #citrix course #learn citrix #citrix classes #citrix training courses #citrix training videos #citrix courses #citrix master classes #citrix learning center #citrix training videos #citrix training #citrix training online #what is citrix #citrix what is #citrix certifications
Section 1: Welcome to the Course
Lecture 1 Thank you message to the Students.
Section 2: Fundamental Architecture for the Citrix help desk role
Lecture 2 What is Citrix and What are some Key benefits of Citrix
Lecture 3 What are the key components in Citrix FMA Architecture.
Lecture 4 The importance of Redundancy or High Availability in Citrix Architecture.
Lecture 5 What is Citrix VDA/Zones/Sites/Machine Catalogs/Delivery Groups
Lecture 6 Which Component the Citrix L1 team would spend time mostly to help users
Lecture 7 One important tip to follow to become successful in this role.
Lecture 8 Citrix L1 Helpdesk Key roles and responsibilities.
Section 3: Citrix Director and It’s role in help desk support
Lecture 9 What is Citrix Director
Lecture 10 How to Troubleshoot using Citrix Director
Lecture 11 Citrix Director Installation Process
Lecture 12 Troubleshooting- Citrix Director Login Failed
Lecture 13 How to end application session in Citrix Director
Lecture 14 How to logoff Citrix VDI using Director
Lecture 15 How to shadow user’s VDI session using Citrix Director
Lecture 16 How to Reset user’s profile using Citrix Director
Lecture 17 Citrix Director- Top 10 processes
Lecture 18 Troubleshooting with Director- Citrix VDI not launching
Lecture 19 Troubleshooting using Director- Can’t start app error
Lecture 20 How to send message to users using Director
Lecture 21 How to do daily health checks in Citrix Environment using Citrix Director
Lecture 22 How to troubleshoot Latency or slowness issues using Director
Lecture 23 Troubleshooting- Citrix Director cannot Retrieve the data issue.
Lecture 24 Troubleshooting using Director- Unable to launch disconnected VDI session
Section 4: Providing and Troubleshooting End user access
Lecture 25 Citrix Storefront URL page cannot be displayed
Lecture 26 Scenario 1- Citrix Storefront Login Failed
Lecture 27 Scenario 2- Citrix Storefront Login Failed for a user
Lecture 28 Citrix Storefront- No apps or Desktops Available for a user.
Lecture 29 Citrix Storefront- No apps or Desktops available for Multiple users
Lecture 30 Citrix Storefront- How to change password
Lecture 31 Troubleshooting- Unable to login through Netscaler Gateway
Section 5: Citrix Receiver/Workspace Application
Lecture 32 The difference between Citrix Receiver/Workspace/Netscaler Gateway Plugin
Lecture 33 How to Download Citrix Workspace Application
Lecture 34 How to install Citrix Workspace Application
Lecture 35 How to install Citrix Receiver Application
Lecture 36 How to use Citrix Receiver Cleanup Utility to solve issues.
Lecture 37 How to Setup Dual Monitors using VDI for users in the Citrix Environment.
Section 6: Troubleshooting- Application and Desktop Launch issues in Citrix
Lecture 38 Scenario 1- Citrix Applications not Launching
Lecture 39 Scenario 2- Citrix Applications not Launching
Lecture 40 Scenario 3- Citrix Applications not Launching
Lecture 41 Scenario 4- Citrix Applications not Launching
Lecture 42 How to Disconnect, Reconnect and Logoff a User session
Lecture 43 How to terminate a session which is in hung state
Lecture 44 Troubleshooting- How to Reset Citrix Receiver/Workspace.
Lecture 45 Citrix- How to Add Applications to Favorites
Lecture 46 Citrix Launch.ica file Troubleshooting
Lecture 47 How users can disconnect a session temporarily before taking a break.
Lecture 48 How to Start, Restart, Force Reboot a VDI Machine using Citrix Director
Lecture 49 Troubleshooting- Citrix VDI Unregistered
Lecture 50 Troubleshooting- Citrix VDI Connection interrupted
Section 7: Troubleshooting- Citrix Printing
Lecture 51 Troubleshooting- Most common printing issues in Citrix Environment
Section 8: Advise to students
Lecture 52 Advise to students.
Lecture 53 Citrix Administrator Level 2 Course Update
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.,Beginners who want to work in any Citrix helpdesk role and be successful.,Citrix Beginners
Udemy | English | 5h 4m | 2.11 GB
Created by: Naresh Kandra