Conflict Management

Resolve conflict using emotional intelligence
Conflict Management
File Size :
1.37 GB
Total length :
1h 46m



Zubair Khan


Last update




Conflict Management

What you’ll learn

Emotional intelligence and self-awareness are critical in managing one’s own emotions and behaviors during conflicts.
Collaborative problem-solving and negotiation skills can help to find win-win solutions that satisfy everyone’s needs.
The ability to actively listen and understand the perspectives of others is essential in conflict resolution.
Effective communication is crucial in resolving conflicts and preventing them from escalating further.

Conflict Management


No specific requirements, all I need is a right learning mindset.


The Conflict Management online course is an in-depth training program designed to equip learners with the knowledge and skills necessary to manage conflicts effectively. Conflict is a natural part of human interaction, and learning how to manage it constructively is essential for success in both personal and professional life.The course begins by exploring the different types of conflicts that can arise in various settings, as well as their causes and consequences. Learners will then be introduced to various conflict resolution strategies, including win-win negotiation, compromise, and collaboration. They will also learn about effective communication techniques, such as active listening and assertive communication, which are crucial for successful conflict resolution.Throughout the course, learners will also explore the role of emotions in conflict and learn how to identify and manage them in themselves and others. They will also gain an understanding of the importance of cultural awareness and sensitivity in conflict management, particularly in a global and diverse workplace.In addition to theoretical concepts, the Conflict Management online course includes practical exercises and case studies to provide learners with hands-on experience in managing conflicts. These activities may include role-playing scenarios, group discussions, and real-world case studies to give learners a comprehensive understanding of how to manage conflicts effectively.By the end of the course, learners should have a solid foundation in conflict management strategies and be able to apply them in various settings. They will be equipped with the tools and skills needed to manage conflicts constructively, which will benefit them both personally and professionally.


Section 1: Introduction

Lecture 1 Introduction to Conflicts

Lecture 2 Why do conflicts happen ?

Lecture 3 Various types of conflicts

Lecture 4 Importance of managing conflicts effectively

Section 2: Understanding Conflict

Lecture 5 Common reasons of conflict escalation

Lecture 6 Emotional and behaviour response to conflict

Section 3: Conflict Escalation

Lecture 7 Nine stages of conflict escalation

Lecture 8 Model of De escalation

Section 4: Conflict Resolution

Lecture 9 Role of emotional intelligence in conflict resolution

Lecture 10 Conflict Scenario -1

Lecture 11 Conflict Scenario -2

Lecture 12 Conflict Management Style- Thomas Kilman Model

Lecture 13 Communication skills required to manage conflict effectively

Section 5: Quiz

If you think managing a conflict in your work o person life is a challenge for you, then this course is for you

Course Information:

Udemy | English | 1h 46m | 1.37 GB
Created by: Zubair Khan

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