Conflict Resolution for IT Professionals

You’ll learn diagnosis and resolution techniques for tense, sensitive conflicts with co-workers as a developer/tech lead
Conflict Resolution for IT Professionals
File Size :
992.57 MB
Total length :
1h 54m



Vasco Patrício


Last update




Conflict Resolution for IT Professionals

What you’ll learn

You’ll learn how to effectively address and de-escalate conflicts with co-workers, using appropriate techniques to deal with the person’s emotions or complaints
You’ll learn how to effectively address and de-escalate conflicts with co-workers, using appropriate techniques to deal with the person’s emotions or complaints
You’ll learn how to mediate tense situations between developers/tech leads/other professionals, evaluating both positions impartially
You’ll learn how to avoid the common traps in terms of conflicts, which can actually make a conflict worse

Conflict Resolution for IT Professionals


You don’t need any prior knowledge (naturally, social skills knowledge helps, but is NOT required)


FROM COMPUTER BUGS TO HUMAN BUGSAs an IT professional, one of the most underestimated soft skills is conflict resolution.Due to our technical and logical background, many IT professionals believe that, if they just achieve results, they will advance in their career.While nothing would be further from the truth.Fostering good relationships, having allies for strict deadlines, and just having people to support you and your opinions regarding different projects are all crucial.And they all involve, among other things, solving the conflicts that occur among professionals.Conflicts may come up for due to many different reasons.Different approaches in terms of implementing a feature.Differences of opinion in terms of bonuses and compensation.Personal issues (a person just doesn’t like another one).But at the end of the day, one thing is true.Conflict resolution is essential.And that is what we will learn in this course.WHY THIS COURSE?Naturally, you will find multiple courses on social skills.So… why this one?Easy. Because it’s the most complete one out there.I’ve been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:Conflicts with co-workers that are competing in terms of workload or credit;Conflicts with other executives to obtain support for key initiatives;Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;And many others;What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.And many other use cases. You see where I’m going with this.For years, I’ve been leveraging exclusive, proprietary techniques.Now it’s time I share some of them with you.COURSE STRUCTUREThis short course will walk you through some core techniques for conflict resolution, especially if you’re leading a team, including showing respect and empathy, analyzing the person’s rules, detecting whether the person goes violent or silent, and many others.The course has three major components:- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);Not only is it a conflict resolution course, it’s also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).LET ME TELL YOU… EVERYTHINGSome people – including me – love to know what they’re getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You’ll learn how to diagnose the type of conflict that you have on your hands (a “hot” conflict versus a “cold” conflict) – as well as which tools to use for either case;You’ll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;You’ll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;You’ll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;You’ll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle – and how to effectively perform that mediation without offending either side;You’ll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;You’ll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;You’ll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;You’ll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don’t want you to waste your money.If you think this course is a fit and can take your knowledge to the next level… it would be a pleasure to have you as a student.See on the other side!


Section 1: Introduction 2.0

Lecture 1 Introduction

Lecture 2 Useful Information

Section 2: Diagnostic 2.0

Lecture 3 Introduction

Lecture 4 Conflict Types

Lecture 5 Conflict Types for IT Professionals

Lecture 6 Rule Analysis and Adaptation

Lecture 7 Rule Analysis and Adaptation for IT Professionals

Section 3: Techniques 2.0

Lecture 8 Introduction

Lecture 9 Respect and Understanding

Lecture 10 Respect and Understanding for IT Professionals

Lecture 11 Comforting and Supporting

Lecture 12 Comforting and Supporting for IT Professionals

Lecture 13 Mediation and Diplomacy

Lecture 14 Mediation and Diplomacy for IT Professionals

Lecture 15 Personal Rules/Boundaries

Lecture 16 Personal Rules/Boundaries for IT Professionals

Lecture 17 Implementation Focus

Lecture 18 Implementation Focus for IT Professionals

Section 4: Traps 2.0

Lecture 19 Introduction

Lecture 20 Misalignment Traps

Lecture 21 Misalignment Traps for IT Professionals

Lecture 22 Escalation Traps

Lecture 23 Escalation Traps for IT Professionals

Section 5: Conclusion

Lecture 24 Outro

Section 6: Bonus Lecture

Lecture 25 Bonus Lecture

Section 7: Additional Module: Persuasion Techniques

Lecture 26 Mirroring

Lecture 27 Personal Touch

You’re a coder, teach lead, or any other IT professional with a conflict to resolve (with co-workers or superiors),You’re any professional with a conflict to resolve (so, everyone!)

Course Information:

Udemy | English | 1h 54m | 992.57 MB
Created by: Vasco Patrício

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