Customer Experience CX in Industry 40

Creating an engaging and rich Customer Experience (CX) in Industry 4.0
Customer Experience CX in Industry 40
File Size :
8.35 GB
Total length :
9h 28m

Category

Instructor

CipherDev Labs™

Language

Last update

Last updated 11/2022

Ratings

4.4/5

Customer Experience CX in Industry 40

What you’ll learn

Discover what Customer Experience is
Explore the Customer Life Cycle
Discover what Industry 4.0 is
Explore the Industry 4.0 Environment
Discover the Impact of Industry 4.0 on Customer Experience
Discover the benefits of Industry 4.0 on Customer Experience
Learn how to build an Industry 4.0 Ready Customer Experience (CX) Road-map

Customer Experience CX in Industry 40

Requirements

Curiosity to learn about the strategies to build a great customer experience for your business
Curiosity about the future trends in business and technology

Description

Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?Have you heard about the ‘Industrial Revolutions’; which from time to time transformed the course of humanity? The first industrial revolution was powered by mechanization, water power and steam power. The second industrial revolution was powered by the mass production of products such as the famous Henry Ford’s Model-T car, assembly lines and electricity. The third industrial revolution was powered by computerization and automation. Now, the fourth industrial revolution, known as ‘Industry 4.0’ will be powered by Cyber Physical Systems, Artificial Intelligence (AI) and Robotics is set to unleash the next wave of disruption at an unprecedented scale and force!———————————————————-A course with a simple and comprehensive beginner’s guide to “Customer Experience (CX) in Industry 4.0”!———————————————————-In this course, there are 9 SECTIONS which cover over 80 lectures worth OVER 7 HOURS of content;SECTION 1 – INTRODUCTION TO CUSTOMER EXPERIENCE (CX) – Discover what Customer Experience (CX) and learn about the ‘Customer Life Cycle’ which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or businessSECTION 2 – KEY INSIGHTS AND MARKET TRENDS OF CUSTOMER EXPERIENCE (CX) – Discover Key Insights and Market Trends of Customer Experience including the Omni-Channel Customer Experience, Predictive analytics and Data-driven Insights, Automation for a better CX, Enabling Personalization at scale, Social Media, E-Commerce and Voice Commerce, Transparency across Business Operations, Aligning CX metrics with true drivers of Customer Value, Dedicated CX Roles within Organization, Data Security and Customer Privacy, Self-Service and Empowered CustomersSECTION 3 – CHALLENGES IN CUSTOMER EXPERIENCE (CX) – Explore the Challenges of Customer Experience including Flawed or Limited Collection of Data, Identifying and Prioritizing CX Issues and Opportunities, Challenges in Delivering a Consistent Omni-Channel Experience, Insufficient Response from Customers, Poor Methods of Capturing Qualitative Data, Connecting Customer Experience and Return-on-Investment (ROI), Organizational Siloes, Outdated Documentation, Generating Data-driven Actionable Insights and Delivering Personalization at scaleSECTION 4 – OPPORTUNITIES FOR INNOVATION IN CUSTOMER EXPERIENCE (CX) – Learn about the Opportunities for Innovation in Customer Experience including Make Data-driven Proactive Decisions, Better tools and technologies to manage Customer Experience, Better Understanding Customers, Enabling Personalization at scale, Self-Learning Systems and Automated Documentation UpdatingSECTION 5 – EVOLUTION OF INDUSTRIAL REVOLUTIONS AND INDUSTRY 4.0 – Discover the Evolution of Industrial Revolutions, Industry 4.0, Industry 4.0 Environment and Industry 4.0 Design PrinciplesSECTION 6 – THE IMPACT OF INDUSTRY 4.0 ON CUSTOMER EXPERIENCE (CX) – Discover the Impact of Industry 4.0 on Customer Experience including Applications of Big Data Analytics and Insights, Applications of Internet-of-Things (IoT) and Cyber Physical Systems (CPS), Applications of Additive Manufacturing, Application of Blockchain Technology, Applications of Artificial Intelligence (AI), Application of Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR), Application of Cloud Computing, Applications of Robotic Process Automation (RPA), Applications of Computer Simulation, Horizontal and Vertical Integration and New Business ModelsSECTION 7 – ADOPTION CHALLENGES OF IMPLEMENTING INDUSTRY 4.0 – Discover the Adoption Challenges of Implementing Industry 4.0 including Skillset Gap and Related Challenges, Financial Challenges, Technology Challenges, Inter-operability and Standardization Challenges, Infrastructure Challenges, Data Leveraging Challenges, Organizational Challenges, External Environment Factors, Legal and Regulation Challenges and Cyber Security ChallengesSECTION 8 – DRIVERS OF IMPLEMENTING INDUSTRY 4.0 – Discover the Drivers which are accelerating the Adoption of Industry 4.0 including Faster Time-to-Market (TTM) and Matching the Demand-Supply, Organizational Drivers, Better CX, Increasing Efficiency, Productivity and Reducing Wastage, Demand for Better Quality, Competition and Market Drivers, Financial Drivers, Technology Drivers and Enablers, Need for an Agile and Resilient Supply Chain, Labour and Skill ShortagesSECTION 9 – INDUSTRY 4.0 IMPLEMENTATION FRAMEWORK AND CASE STUDIES – Explore Industry 4.0 Implementation Framework and discover how you can use Industry 4.0 to enhance the Customer Experience for your business————————————————Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!————————————————About the Author: Hi, I’m Deshan and I’m a Digital Transformation Consultant. I have a M. Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B. Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 10 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation, Industry 4.0 and Digital Disruption in the forum!

Overview

Section 1: Introduction

Lecture 1 Introduction to the Course

Lecture 2 Course Workbook

Section 2: Introduction to Customer Experience

Lecture 3 Introduction to Customer Experience

Lecture 4 Customer Life Cycle

Lecture 5 Benefits of a great Customer Experience (CX)

Lecture 6 Elements of Customer Experience (CX)

Lecture 7 Customer Experience (CX) Metrics

Lecture 8 Key Statistics on Customer Experience (CX)

Lecture 9 Section 1 – Workbook Questions

Section 3: Key Insights and Market Trends of Customer Experience

Lecture 10 Introduction to Key Insights and Market Trends of Customer Experience (CX)

Lecture 11 Key Insight 1 – The Omni-Channel Customer Experience (CX)

Lecture 12 Key Insight 2 – Predictive Analytics and Data-driven Insights

Lecture 13 Key Insight 3 – Automation for better CX

Lecture 14 Key Insight 4 – Enabling Personalization at scale

Lecture 15 Key Insight 5 – Social Media, E-Commerce and Voice Commerce

Lecture 16 Key Insight 6 – Self-Service and Empowered Customers

Lecture 17 Key Insight 7 – Data Security and Customer Privacy

Lecture 18 Key Insight 8 – Dedicated CX Roles within Organizations

Lecture 19 Key Insight 9 – Aligning CX metrics with true drivers of Customer Value

Lecture 20 Key Insight 10 – Transparency across Business Operations

Lecture 21 Workbook Questions – Key Insights on Customer Experience

Section 4: Challenges of Customer Experience (CX)

Lecture 22 Introduction to Customer Experience (CX)

Lecture 23 Challenge 1 – Flawed or Limited Collection of Data

Lecture 24 Challenge 2 – Identifying and Prioritizing CX Issues and Opportunities

Lecture 25 Challenge 3 – Challenges in Delivering a Consistent Omni-Channel Experience

Lecture 26 Challenge 4 – Insufficient Response from Customers

Lecture 27 Challenge 5 – Poor Methods of Capturing Qualitative Data

Lecture 28 Challenge 6 – Connecting Customer Experience (CX) and Return-on-Investment (ROI)

Lecture 29 Challenge 7 – Organizational Siloes

Lecture 30 Challenge 8 – Outdated Documentation

Lecture 31 Challenge 9 – Generating Data-driven Actionable Insights

Lecture 32 Challenge 10 – Delivering Personalization at scale

Lecture 33 Workbook Questions – Challenges of Customer Experience

Section 5: Opportunities for Innovation in Customer Experience (CX)

Lecture 34 Introduction to Opportunities for Innovation in Customer Experience (CX)

Lecture 35 Opportunity 1 – Make Data-driven Proactive Decisions

Lecture 36 Opportunity 2 – Better tools and technologies to manage Customer Experience (CX)

Lecture 37 Opportunity 3 – Better Understanding Customers

Lecture 38 Opportunity 4 – Enabling Personalization at scale

Lecture 39 Opportunity 5 – Self-Learning Systems and Automated Documentation Updating

Lecture 40 Workbook Questions – Opportunities for Innovation in Customer Experience

Section 6: Evolution of Industrial Revolutions and Industry 4.0

Lecture 41 Evolution of Industrial Revolutions

Lecture 42 Industry 4.0 Environment – In Summary

Lecture 43 Industry 4.0 Environment – In Detail

Lecture 44 Industry 4.0 Design Principles

Lecture 45 Workbook Questions – Industry 4.0

Section 7: The Impact of Industry 4.0 on Customer Experience

Lecture 46 Introduction to the Impact of Industry 4.0 on Customer Experience (CX)

Lecture 47 Introduction to Big Data Analytics

Lecture 48 Impact 1 – Applications of Big Data Analytics and Insights

Lecture 49 Impact 2 – Applications of Internet-of-Things and Cyber Physical Systems (CPS)

Lecture 50 Introduction to Additive Manufacturing

Lecture 51 Impact 3 – Application of Additive Manufacturing

Lecture 52 Introduction to Blockchain Technology

Lecture 53 Impact 4 – Applications of Blockchain Technology

Lecture 54 Introduction to Artificial Intelligence (AI)

Lecture 55 Impact 5 – Applications of Artificial Intelligence (AI)

Lecture 56 Introduction to Augmented Reality, Virtual Reality and Mixed Reality

Lecture 57 Impact 6 – Applications of Augmented Reality, Virtual Reality and Mixed Reality

Lecture 58 Introduction to Cloud Computing

Lecture 59 Impact 7 – Applications of Cloud Computing

Lecture 60 Introduction to Robotic Process Automation (RPA)

Lecture 61 Impact 8 – Applications of Robotic Process Automation (RPA)

Lecture 62 Impact 9 – Applications of Robotics and Automation

Lecture 63 Impact 10 – Applications of Computer Simulation

Lecture 64 Impact 11 – Horizontal and Vertical Integration

Lecture 65 XaaS – As-A-Service Business Models

Lecture 66 Impact 12 – New Business Models

Lecture 67 Workbook Questions – The Impact of Industry 4.0 on Customer Experience

Section 8: Customer Journey in Industry 4.0

Lecture 68 Customer Journey in Industry 4.0 – Part 1 of 4

Lecture 69 Customer Journey in Industry 4.0 – Part 2 of 4

Lecture 70 Workbook Questions – Customer Journey in Industry 4.0

Section 9: Adoption Challenges of Implementing Industry 4.0

Lecture 71 Introduction to the Adoption Challenges of Implementing Industry 4.0.

Lecture 72 Adoption Challenge 1 – Data Leveraging Challenges

Lecture 73 Adoption Challenge 2 – Organizational Challenges

Lecture 74 Adoption Challenge 3 – External Environment Challenges

Lecture 75 Adoption Challenge 4 – Legal and Regulation Challenges

Lecture 76 Adoption Challenge 5 – Cyber Security Challenges

Lecture 77 Adoption Challenge 6 – Infrastructure Challenges

Lecture 78 Adoption Challenge 7 – Inter-Operability and Standardization

Lecture 79 Adoption Challenge 8 – Technology Challenges

Lecture 80 Adoption Challenge 9 – Financial Challenges

Lecture 81 Adoption Challenge 10 – Skillset Gap and Related Challenges

Lecture 82 Workbook Questions – Adoption Challenges of Implementing Industry 4.0

Section 10: Introduction to the Drivers of Implementing Industry 4.0

Lecture 83 Introduction to the Industry 4.0 Drivers of Implementation

Lecture 84 Driver 1 – Faster Time-to-Market (TTM) and Matching the Supply-Demand

Lecture 85 Driver 2 – Organizational Drivers

Lecture 86 Driver 3 – Better CX

Lecture 87 Driver 4 – Increasing Efficiency, Productivity and Reducing Wastage

Lecture 88 Driver 5 – Demand for Better Quality

Lecture 89 Driver 6 – Labour and Skill Shortages

Lecture 90 Driver 7 – Need for an Agile and Resilient Supply Chain

Lecture 91 Driver 8 – Technology Drivers and Enablers

Lecture 92 Driver 9 – Financial Drivers

Lecture 93 Driver 10 – Competition and Market Drivers

Lecture 94 Workbook Questions – Drivers of Implementing Industry 4.0

Section 11: Industry 4.0 Implementation Framework and Case Studies

Lecture 95 Industry 4.0 Implementation Framework

Lecture 96 Workbook Questions – Industry 4.0 Implementation Framework and Case Studies

Section 12: Summary of the Course

Lecture 97 Summary of the Course

Lecture 98 Conclusion

Section 13: Bonus Lecture

Lecture 99 Bonus Lecture

Anyone who is curious to learn about Customer Experience in Industry 4.0,Professionals who want to learn how Industry 4.0 is transforming the Customer Experience,Business Owners who want to learn how to create an future-proof customer experience

Course Information:

Udemy | English | 9h 28m | 8.35 GB
Created by: CipherDev Labs™

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