Customer Service Keep em coming back

How to give the best customer service in your industry and keep those customers raving about your business.
Customer Service Keep em coming back
File Size :
1.03 GB
Total length :
0h 40m



The Main Street Entrepreneur


Last update

Last updated 7/2015



Customer Service Keep em coming back

What you’ll learn

Make your customers happy!
Create customers who spread word about your business
Exceed customer expectations

Customer Service Keep em coming back


Open a new text document or grab a pen and paper and get ready to learn!


Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren’t treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.


Lecture 1 Introduction: Who We Are

Section 1: Give Distinguishing Service

Lecture 2 Becoming The Best

Lecture 3 Entrepreneurs Discuss Distinguishing Service

Lecture 4 Exercise 1

Section 2: The Importance of Customer Service

Lecture 5 The Importance of Distinguishing Service

Section 3: Customer Service Strategies

Lecture 6 Strategies for Distinguishing Service

Section 4: Customer Service Systems

Lecture 7 The Service is in the System

Lecture 8 Customer Service Systems

Lecture 9 Shasta Leatherworks – Prineville, Oregon

Lecture 10 Mike Domeyer – Shasta Leatherwors Lifetime Guarantee.

Lecture 11 Exercise 2

Lecture 12 A Final Thought

Anyone who has any interaction with customers in any business should take this course!

Course Information:

Udemy | English | 0h 40m | 1.03 GB
Created by: The Main Street Entrepreneur

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