Customer Service Mastery Delight Every Customer

Master Customer Service using this practical customer care course
Customer Service Mastery Delight Every Customer
File Size :
1.88 GB
Total length :
2h 15m

Category

Instructor

Chris Croft

Language

Last update

Last updated 4/2022

Ratings

4.6/5

Customer Service Mastery Delight Every Customer

What you’ll learn

Be flooded with ideas on how to delight customers
Stand out from competitors with unique customer experiences
Create customers who are loyal for life and sing your praises to friends and family
Help your team or employees give great service and be creative with new ideas

Customer Service Mastery Delight Every Customer

Requirements

Nothing – just a willingness to learn!
Having a business in mind to improve would be helpful
No prior knowledge of the subject is required
Some of the materials you may wish to print

Description

Customer Service: Delight Your Customers with Customer CareMaster Customer Service – delight your customers using great customer care and benefit from lifelong loyalty and referralsDo your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what – it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. Over my 20 year management coaching career I’ve seen thousands of businesses… and I’ve pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don’t already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere… and that could multiply your revenues many times over! Chris Croft is an international speaker, and widely published author, who’s been teaching Customer Service to companies for over 20 years. He’s taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.The course overview includes:Thirty unique ways to create Customer Care delightsProvide incredible service even with zero industry experienceMotivate your employees to go over and aboveHighlight missed opportunities to delight customersTurn every customer into a lifelong fanBenefit from repeat sales, upselling and referralsAnd as always it’s 100% practical, and with no technical jargon. And lots lots more!By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you’ll also have made your company thousands in referral and repeat sales!This course comes with a 30 day money back guarantee

Overview

Section 1: Introduction

Lecture 1 What to Expect

Section 2: What is Customer Service

Lecture 2 Introduction

Lecture 3 Stand out from competitors

Lecture 4 Is it a Basic or a Delight?

Lecture 5 The Ten things to NEVER fail on

Section 3: Ways to Generate Ideas

Lecture 6 Introduction

Lecture 7 Idea 1 – It’s Easy to Give

Lecture 8 Idea 2 – Unrequested Perks

Lecture 9 Idea 3 – Creative Swiping

Lecture 10 Idea 4 – The Worst Company Ever

Lecture 11 Idea 5 – Watch and Learn

Lecture 12 Idea 6 – Invite the Queen for Tea

Lecture 13 Idea 7 – Life In Their Shoes

Lecture 14 Idea 8 – Be A Rule Breaker

Lecture 15 Idea 9 – Staying Alert for Opportunities

Lecture 16 Idea 10 – It’s a Personal Relationship

Lecture 17 Idea 11 – Why to Welcome Returns/Refunds

Lecture 18 Idea 12 – Ask Others

Lecture 19 Idea 13 – Getting Tech Savvy

Lecture 20 Idea 14 – Above Expectations

Lecture 21 Idea 15 – Just Doing the Basics

Lecture 22 Take a moment

Lecture 23 Idea 16 – MMFI

Lecture 24 Idea 17 – Every Contact Point

Lecture 25 Idea 18 – Which Communication Method

Lecture 26 Idea 19 – Be Better than Competitors

Lecture 27 Idea 20 – Is Marketing Customer Care?

Lecture 28 Idea 21 – Avoid Perceived Indifference

Lecture 29 Idea 22 – Be Flexible

Lecture 30 Idea 23 – Life Should be Fun!

Lecture 31 Idea 24 – Fast or Slow?

Lecture 32 Idea 25 – Personalisation

Lecture 33 Idea 26 – How Good is Your Memory?

Lecture 34 Idea 27 – I Promise

Lecture 35 Idea 28 – Keep in Touch

Lecture 36 Idea 29 – Which Personality Type?

Lecture 37 Idea 30 – Where to Invest

Section 4: Wrap Up

Lecture 38 Congratulations

Lecture 39 How To Get Your Certificate

Anyone managing a company or team (now or soon) – whether big or small,Someone who wants to do Customer Care or management in their future career,People looking to grow their sales through customer referrals and repeat business,Businesses looking for inspiration on how to delight their customers and stand out from competitors,Suitable for product or service related businesses

Course Information:

Udemy | English | 2h 15m | 1.88 GB
Created by: Chris Croft

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