Hotel Front Desk
What you’ll learn
Role and Importance of Front Office Operations in the Hotel
Foundational procedures of Front Office
Day to day tasks/reports/actions at the desk
Successful Front Office Manager To Do List and Complete day to day Checklist
How to respond to an unhappy guest survey or email
Service recovery and how to resolve Guest Complaints
Why is it important to understand the real reason guests complain
Key Performance Indicators and how to measure success of Front Office Department
Requirements
General knowledge of Hotel Operations preferred as this course provides deep dive in to topics and focused more on WHAT you need to know rather than WHY
Description
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
Overview
Section 1: Introduction to Front Office Management
Lecture 1 Review of Front Office Operations
Section 2: Fundamentals of Front Office Management
Lecture 2 Fundamentals of Front Office Management
Lecture 3 Daily Checklist
Lecture 4 Leadership Checklist
Section 3: Arrival Experience
Lecture 5 Arrival Experience
Section 4: Guest Experience Management
Lecture 6 How to respond to an unhappy guest emails/surveys
Lecture 7 Understand the real reason your guests complain
Lecture 8 Service Recovery
Anyone who is inspired to grow in Hospitality and Travel Industry,Current Front Office Associates that would like to become Managers,Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes
Course Information:
Udemy | English | 1h 17m | 678.33 MB
Created by: Oksana Gyulnazaryan
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