Hotel Front Desk

Hotel Front Office Management and Operations
Hotel Front Desk
File Size :
678.33 MB
Total length :
1h 17m



Oksana Gyulnazaryan


Last update




Hotel Front Desk

What you’ll learn

Role and Importance of Front Office Operations in the Hotel
Foundational procedures of Front Office
Day to day tasks/reports/actions at the desk
Successful Front Office Manager To Do List and Complete day to day Checklist
How to respond to an unhappy guest survey or email
Service recovery and how to resolve Guest Complaints
Why is it important to understand the real reason guests complain
Key Performance Indicators and how to measure success of Front Office Department

Hotel Front Desk


General knowledge of Hotel Operations preferred as this course provides deep dive in to topics and focused more on WHAT you need to know rather than WHY


Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one. Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.


Section 1: Introduction to Front Office Management

Lecture 1 Review of Front Office Operations

Section 2: Fundamentals of Front Office Management

Lecture 2 Fundamentals of Front Office Management

Lecture 3 Daily Checklist

Lecture 4 Leadership Checklist

Section 3: Arrival Experience

Lecture 5 Arrival Experience

Section 4: Guest Experience Management

Lecture 6 How to respond to an unhappy guest emails/surveys

Lecture 7 Understand the real reason your guests complain

Lecture 8 Service Recovery

Anyone who is inspired to grow in Hospitality and Travel Industry,Current Front Office Associates that would like to become Managers,Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes

Course Information:

Udemy | English | 1h 17m | 678.33 MB
Created by: Oksana Gyulnazaryan

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