How To Quickly Diffuse Another Persons Anger
What you’ll learn
Master skills to calm an angry person down
Learn to identify the root cause of a person’s anger
Develop the skills to work toward an amicable resolution
Prevent verbal assaults from escalating out of control
Freedom from reacting defensively to other people’s outbursts
Reduce the intensity of a confrontation
Enjoy improved relationships
Gain greater self-awareness and life skills
Reduce stress levels
Enjoy greater sense of peace
Gain the respect of others
Be a role model
A desire to know how to quickly defuse another person’s anger
A desire to stop angry people negatively impacting your life
A willingness to learn and implement what you learn
Pen and paper
This course teaches the 5 key steps that you need to follow when you are confronted by an angry person. There are certain strategies, tools, and techniques you need to use in order to effectively calm an angry person down, and certain approaches you must avoid at all costs.
You will learn what changes take place to a person who becomes angry and why it is so important to calm that person down before you try to enter into conversation with them. This course teaches you how to do this. The steps shared in this course are often taught to customer service staff.
Take on board the learnings, and practice in a safe environment, and you’ve be amazed and delighted with your new found confidence and abilities when next having to deal with an angry person.
My suggestion is not to rush your way through this course. Systematically practice the different strategies as you are introduced to them. For this you will need a partner – ideally somebody who is good at pretending they are angry! Practicing in a safe environment will prepare you for a real event.
Please Note: this course covers practical steps you can follow and the content is presented in layman terms. It is not designed for health professionals who most probably already have covered anger management as part of their training. Nor is this a Conflict Resolution course; this would be far more in-depth and would incorporate a small component on anger management.
Section 1: Understanding Anger
Lecture 1 Anger
Lecture 2 You Will Enjoy Many Benefits
Lecture 3 A Personal Hello From Silvia – Your Instructor
Lecture 4 How Do You Normally React When Confronted By An Angry Person?
Lecture 5 What Happens To A Person When They Get Angry
Lecture 6 Physical Changes
Lecture 7 Behavioural Changes
Lecture 8 The Three Components Of Anger
Lecture 9 Silvia Talks About Personalities and Anger
Lecture 10 Let’s Review Section 1
Section 2: It’s Important To Get The Angry Person’s Attention
Lecture 11 Ignore This Step At Your Peril
Lecture 12 These Strategies Are Powerful
Lecture 13 Let’s Review Section 2
Lecture 14 A Great Way To Develop Your Skills
Section 3: Empathise And Neutralise
Lecture 15 Empathise And Neutralise
Lecture 16 Common Mistakes You Should Never Indulge In
Lecture 17 Valuable Tips
Lecture 18 Silvia Shares Feedback From A Seminar Participant
Lecture 19 Taking Time-Out
Lecture 20 Don’t Take The Attack Personally
Lecture 21 The Anger Iceberg
Lecture 22 Let’s Review Section 3
Section 4: Enter Into Conversation
Lecture 23 It’s Time To Enter Into Conversation
Lecture 24 This Step Is Vital!
Lecture 25 Let’s Review Section 4
Section 5: Suggest Solutions
Lecture 26 Suggest Solutions
Lecture 27 What To Do When You Can’t Agree
Lecture 28 Silvia Here. Did You Get Around To Following My Suggestion?
Lecture 29 Let’s Review Section 5
Section 6: Follow Through And Follow Up
Lecture 30 Follow Through And Follow Up
Lecture 31 Download Your Conflict Management Guide
Lecture 32 Let’s Review Section 6
Lecture 33 Bonus Lecture
Anyone wanting to effectively deal with another person’s anger and diffuse tense situations,Anybody having to deal with work related anger,Anyone having to deal with the anger of a family member or an acquaintance,Anyone in a customer service role having to deal with disgruntled clients/customers,Any business owner wanting the skills to effectively deal with angry confrontations,Anyone wanting to build their effective communication life skills
Udemy | English | 1h 32m | 353.04 MB
Created by: Silvia Wright-Davies