Identify & Define the Problem with Business Analysis

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it
Identify & Define the Problem with Business Analysis
File Size :
1.19 GB
Total length :
3h 39m



The BA Guide | Jeremy Aschenbrenner


Last update

Last updated 10/2022



Identify & Define the Problem with Business Analysis

What you’ll learn

Learn to identify business problems, pain points, and opportunities utilizing various tools and techniques such as interviews, observations, surveys, and more
Understand how to break down the identified problem into its root causes through techniques such as the Five Whys and the Fishbone Diagram
Create a Project Proposal that details the problem and the value to be gained from solving it
Learn how to turn your problem and value proposition into an approved project
Utilize the included student workbook to not only absorb and retain the information but also to use as future reference

Identify & Define the Problem with Business Analysis


No experience necessary. This course will teach you the first step in the Business Analysis Process.


Become the Business Analyst everyone wants to work with by learning how to solve an organization’s problem before they make a costly mistake.Many organizations think that the most important thing to do when faced with a problem is to solve it as quickly as possible – but they couldn’t be more wrong.Abraham Lincoln famously once said “give me six hours to chop down a tree and I will spend the first four sharpening the axe”, when talking about the importance of preparation – and that advice can apply to solving business problems too.Companies will often want to jump straight into finding a solution without taking the time to prepare and fully understanding the problem – this results in sub-optimal solutions, or worse, a solution that doesn’t even solve the problem.It is your responsibility as a Business Analyst to prevent this from happening…And this course will teach you exactly how to do that.Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.Looking to get ECBA certified? – This course qualifies for 3.5 hours of Professional DevelopmentThe BA Guide’s 5 Step Process to Identify & Define a Business ProblemIn this course, I’ll teach you my 5-step method on how to use business analysis techniques to identify an organization’s pain points and how to go about solving them. Then, you’ll learn how to convince these businesses that your plan adds organizational value and gain the approval necessary to begin work.The 5 steps will show you how to:Identify the ProblemAnalyze the Root CauseDetermine the Potential ValueCreate a Project ProposalGain Project ApprovalWithin each step, you’ll learn the techniques, tools, and skills through the use of practical, real-world examples – meaning you won’t just understand the 5 steps, but you’ll also know how to apply them.Just ask the students who’ve already taken this course: “The manner in which Jeremy instructed this course is top-notch. He explains concepts in a way that is easy very to understand and also provides concrete examples and scenarios to back up those concepts which made the course very engaging. He is also extremely responsive in answering questions. This course authored by Jeremy is highly recommended and I look forward in taking more BA courses instructed by him. – Philip “The course is awesome, didn’t see similar before. Like how Jeremy explains, how he highlight key points and how he provide us by different types of a very useful templates, which we can use in our daily job. Highly recommended for everybody who wants to become an experienced business analyst. Jeremy and his courses will definitely help you to achieve your goal!” – Aykhan “Jeremy courses are the biggest contributors to my understanding to business analysis. This is my 4th course I’m taking of his. Great lecturer” – KyleWhat else is included?Of course, anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!As one of my students said, “you give away everything… INCLUDING the kitchen sink!”Here’s what you get as complimentary extras with the Identify and Define the Problem course:A 20+ Page Student WorkbookBusiness Analysis GlossaryInterview elicitation templateSurvey elicitation templateObservation elicitation templateFishbone diagram templateProject proposal templateThese templates won’t just be great practice either – they’ll serve as vital tools to help you identify and define the problem on the job too, long into your career.In addition to all the tools you’ll need to start identifying and solving problems, you’ll also get a foot into the field by way of an industry expert…I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!This course is the first course of the Business Analysis Process Series:=> Identify and Define the Problem <=Conduct a Strategy AnalysisPlan the ProjectUnderstand and Elicit RequirementsAnalyze, Model, and Organize RequirementsManage, Prioritize, and Validate RequirementsTransition to the SolutionComplete a Solution EvaluationHear what others had to say: “It’s been an eye-opening to my personal development process especially for my analytical skill to apply in my current job task and be prepare for my future growth and opportunities.” – Cindy “Love Jeremy, all his courses are explained step by step and it includes many download for future reference. A++++++++” – Yohanna “This is such a great course. The …[BA Guide]… is extremely knowledgable and goes into a lot of detail about how and why things are done.” – ToniaAnd if you’re still not sure – here’s my promise to you:This course comes with a 30-day money back guarantee! That means, if you aren’t completely satisfied with your purchase, I’ll give you a refund – no questions asked!Whether you are an aspiring or a seasoned Business Analyst, this course is a must.By the end of this course, you’ll have learned the best practices for handling problems and be equipped with the tools necessary to help you save organizations money… not to mention make you look like the hero in their time of need!So, what are you waiting for? Enroll today!


Section 1: Welcome to the Course!

Lecture 1 Introducing the Student Workbook

Lecture 2 Additional Notes for the Student Workbook

Lecture 3 Course Kickoff and Overview

Lecture 4 The BA Guide’s Business Analysis Process Explained

Lecture 5 Why Identify the Problem at All?

Lecture 6 Udemy Review Prompt

Lecture 7 Key Terms Defined – Needs, Project, Value

Lecture 8 Course Resources – for your convenience

Lecture 9 Business Analyst Glossary of Terms + Download

Lecture 10 The End Goal

Lecture 11 IMPORTANT LINKS – Please review and bookmark

Section 2: Problem Identification

Lecture 12 Problem Identification Initiation

Lecture 13 Focus on the Problem

Lecture 14 Get to the Root

Lecture 15 Setting the Stage for the Remainder of the Course

Section 3: Problem Identification: Observation Technique

Lecture 16 Observation Technique: Key Concepts

Lecture 17 Observation Technique: Mini-Activity

Lecture 18 Observation Technique: Active Observation

Lecture 19 Observation Technique: Passive Observation

Lecture 20 Observation Technique: Participatory Observation

Lecture 21 Observation Technique: What Are You Looking For?

Lecture 22 Observation Technique: Planning an Observation

Lecture 23 Planning for an Unnoticed Observation

Lecture 24 Observation Technique: Executing an Observation

Lecture 25 Observation Technique: Documentation Template

Section 4: Problem Identification: Interview Technique

Lecture 26 Term Explained: Waterfall

Lecture 27 Interview Technique: Overview and Benefits

Lecture 28 Interview Technique: Cautions

Lecture 29 Interview Technique: Types

Lecture 30 Interview Technique: Planning Overview

Lecture 31 Interview Technique: Planning Questions

Lecture 32 Interview Technique: Planning Time

Lecture 33 Interview Technique: Recording the Session

Lecture 34 Interview Technique: Planning Location

Lecture 35 Interview Technique: Finalize Planning

Lecture 36 Interview Technique: Conduct the Interview

Lecture 37 Interview Technique: Documentation Template

Section 5: Problem Identification: Survey Technique + Additional Tools

Lecture 38 Survey Technique: Overview, Benefits, and Cautions

Lecture 39 Survey Technique: Types of Questions

Lecture 40 Survey Technique: Overcoming Common Challenges

Lecture 41 Survey Technique: Plan Your Way to Success

Lecture 42 Survey Technique: Post Planning

Lecture 43 Survey Technique: Documentation Template

Lecture 44 Additional Tools

Section 6: Making Things Practical + Root Cause Analysis

Lecture 45 Choosing a Technique

Lecture 46 Bob’s Towing Example: Choosing a Technique

Lecture 47 Root Cause: Five Whys

Lecture 48 Root Cause: Fishbone

Lecture 49 Bob’s Towing Example: Transitioning Back to the Example

Lecture 50 Bob’s Towing Example: Interview Prep (Part 1 of 2)

Lecture 51 Bob’s Towing Example: Interview Prep (Part 2 of 2)

Lecture 52 Bob’s Towing Example: Conduct Interview + Fishbone Example

Lecture 53 Bob’s Towing Example: Finishing the Fishbone

Lecture 54 Bob’s Towing Example: Researching Prank Calls Cause Category

Lecture 55 Bob’s Towing Example: Choosing the Next Technique

Lecture 56 Bob’s Towing Example: Observation Prep

Lecture 57 Bob’s Towing Example: Conduct Observation

Lecture 58 Bob’s Towing Example: Root Problem Identified

Lecture 59 Not Planning Every Detail is Okay

Lecture 60 Choosing a Technique – Test Your Skills

Section 7: Determining Value

Lecture 61 Reaffirming the Concept of Value + How to Determine

Section 8: Project Proposal + Gaining Approval

Lecture 62 Project Proposal Basics

Lecture 63 Project Proposal Sections

Lecture 64 Introducing the Project Proposal Template

Lecture 65 Bob’s Towing Example: Project Proposal

Lecture 66 Gaining Project Approval: Sponsor

Lecture 67 Gaining Project Approval: Governance

Section 9: Wrapping Things Up

Lecture 68 Course Recap

Lecture 69 Bonus Lecture: Next Steps

Aspiring or current Business Analysts,Aspiring or current Project Managers,Business professionals who are tasked with finding pain points and areas of opportunity within their organization,Anyone who has a change idea for an organization and wants to present it in a way to give the best chance to gain approval to move forward

Course Information:

Udemy | English | 3h 39m | 1.19 GB
Created by: The BA Guide | Jeremy Aschenbrenner

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