Introduction to Service Management with ITIL 4
What you’ll learn
Describing the ITIL framework
Understanding real-world examples
Applying ITIL 4 to your organization
Discuss ITIL 4 concepts with confidence
Requirements
No prerequisites (we will teach you everything you need to know)
A desire to learn
Description
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Overview
Section 1: Introduction
Lecture 1 Welcome
Lecture 2 Download the Study Guide
Lecture 3 4th Industrial Revolution
Lecture 4 Service Organizations
Section 2: Service Management
Lecture 5 Service Management
Lecture 6 Value
Lecture 7 Organizations and People
Lecture 8 Services and Products
Lecture 9 Service Offerings
Lecture 10 Service Relationships
Lecture 11 Outcomes
Lecture 12 Costs
Lecture 13 Risks
Lecture 14 Utility and Warranty
Section 3: The Basics of ITIL 4 (BONUS SECTION)
Lecture 15 Four Dimensions of Service Management
Lecture 16 Service Value System
Lecture 17 Guiding Principles
Lecture 18 Service Value Chain
Lecture 19 Continual Improvement
Lecture 20 The 34 Practices
Lecture 21 Putting It All Together
Section 4: Practice Exam
Lecture 22 ITIL 4 Foundation Exam
Section 5: Conclusion
Lecture 23 ITIL Certification Path
Lecture 24 BONUS: Conclusion
Students who require a basic understanding of the ITIL framework,Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations,IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement,Anyone who has an interest in the ITIL framework
Course Information:
Udemy | English | 1h 46m | 1.41 GB
Created by: Jason Dion • 1 Million+ Enrollments Worldwide
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