Introduction to Service Management with ITIL 4

Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices
Introduction to Service Management with ITIL 4
File Size :
1.41 GB
Total length :
1h 46m



Jason Dion • 1 Million+ Enrollments Worldwide


Last update




Introduction to Service Management with ITIL 4

What you’ll learn

Describing the ITIL framework
Understanding real-world examples
Applying ITIL 4 to your organization
Discuss ITIL 4 concepts with confidence

Introduction to Service Management with ITIL 4


No prerequisites (we will teach you everything you need to know)
A desire to learn


IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.


Section 1: Introduction

Lecture 1 Welcome

Lecture 2 Download the Study Guide

Lecture 3 4th Industrial Revolution

Lecture 4 Service Organizations

Section 2: Service Management

Lecture 5 Service Management

Lecture 6 Value

Lecture 7 Organizations and People

Lecture 8 Services and Products

Lecture 9 Service Offerings

Lecture 10 Service Relationships

Lecture 11 Outcomes

Lecture 12 Costs

Lecture 13 Risks

Lecture 14 Utility and Warranty

Section 3: The Basics of ITIL 4 (BONUS SECTION)

Lecture 15 Four Dimensions of Service Management

Lecture 16 Service Value System

Lecture 17 Guiding Principles

Lecture 18 Service Value Chain

Lecture 19 Continual Improvement

Lecture 20 The 34 Practices

Lecture 21 Putting It All Together

Section 4: Practice Exam

Lecture 22 ITIL 4 Foundation Exam

Section 5: Conclusion

Lecture 23 ITIL Certification Path

Lecture 24 BONUS: Conclusion

Students who require a basic understanding of the ITIL framework,Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations,IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement,Anyone who has an interest in the ITIL framework

Course Information:

Udemy | English | 1h 46m | 1.41 GB
Created by: Jason Dion • 1 Million+ Enrollments Worldwide

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