Introduction to voice interface design

Introduction to voice interface design and conversational design for chatbots and voice bots / smart assistants
Introduction to voice interface design
File Size :
1.64 GB
Total length :
2h 54m



Jana Bergant


Last update




Introduction to voice interface design

What you’ll learn

How to design for voice interfaces
How to design conversations for chatbots
Where to start when creating a chatbot or a voice bot
How to make a good user experience for voice and chatbot

Introduction to voice interface design


You need to be interested in voice interfaces or chatbots


In the course “Introduction to voice interface design” you’ll learn all about designing conversations for chatbots and voice bots. My name is Jana, and I’ll be your instructor guiding you through this course.I’m teaching chatbot and smart assistants here on Udemy. I also consult clients.And what I’ve noticed is that many clients are confused when going from graphical interface to a conversational interface. Where most of the companies fail is to deliver satisfying user experience, and that is why people leave the bot never coming back.In this course I will guide you through the most common misconceptions of voice and chatbot design. And I’ll introduce SOLUTIONS. You’ll be able to implement them along the way. You’ll improve your chatbot and voice interface as we move along the course.In the first part, we focus on chatbots and designing conversations for chatbots. And in the second part, we focus on Voice interfaces and designing conversations for voice bots. Designing for voice interfaces and chatbots have some crucial differences. Avoid common mistakes that prevent good user experience.One thing is true. Knowing the technology on how to create a chatbot is not enough. It’s only a start. What you need to know is how to build great conversational interfaces.It’s like when apps emerged. Many people have taken a web app and converted it into a mobile app, which was not the right solution.And now people take their frequently asked questions and turn them into a bot. This is a start, I agree.But for good user experience, you need more. And what that is you’ll learn in this course.This course is packed with many hands-on tutorials. We learn by looking at examples and applying the knowledge right away.Plus, I also offer 100%, no questions asked, money-back guarantee.Conversational interfaces are just at the beginning stage. And the best conversational apps will emerge in the next few years. Yours can be one of them.Why do users get frustrated in an attempt to communicate with chatbots? How can we prevent this and keep our users satisfied?And yes, how can we engage users? And build a satisfying relationship that is more personal and more human-like – using conversational interfaces?These are the questions we’ll answer in this course.This course has thousands of examples of how not to the chatbot. And most important, even more, examples of how to make conversation with a bot a satisfying experience.I’ve done in-depth research, talked to many professionals, looked at thousands of examples.What we’ll cover in this course is an introduction to conversational interfaces, chatbots, and voice interfaces. We’ll cover how they can benefit us and where they are of best use.Then we dive deeper into chatbots. We’ll see where things go wrong, and where we can start when developing a chatbot. We’ll talk about the basics of designing a conversation and how to communicate with a user. We’ll talk about the chat components like special commands and handling error messages. We’ll talk about chatbot as a search agent and the bot’s personality. Then we go more into development and maintenance and analytics. Developing a chatbot is not a do and forget thing, as you will see in the course.After we cover this and more on the topics of chatbots, we’ll go into voice. We’ll cover use cases, and I will help you avoid one common mistake done by voice bot developers. That is assuming that developing for chatbot and voice bot is the same thing. Voice and chat have some significant differences that need to be considered as developing a bot. And by incorporating these into the design, you’ll save your customer unnecessary frustration. The same as with chatbots, I will tell you what the mistakes to avoid are. And what are the best practices you can use. And we’ll go into details like designing prompts and more.Do remember:I’M HERE FOR YOU! I WILL ANSWER ALL THE QUESTIONS AND RESPOND TO ALL YOUR SUGGESTIONS!Now let’s get started.


Section 1: Introduction

Lecture 1 Introduction

Section 2: Conversational UI design

Lecture 2 Conversational UX Design

Lecture 3 Chatbots

Lecture 4 Benefits of chatbots

Lecture 5 How we can use chatbots – part 1

Lecture 6 How we can use chatbots – part 2

Lecture 7 Voice user interface – VUI

Lecture 8 How can we use voice interfaces – part 1

Lecture 9 How can we use voice interfaces – part 2

Section 3: How To’s Chatbot

Lecture 10 Where to start

Lecture 11 Designing conversations from scratch

Lecture 12 Communicating with the user

Lecture 13 Supporting specific commands

Lecture 14 Error messages – Part 1

Lecture 15 Error messages – Part 2

Lecture 16 Bot personality

Lecture 17 Bot as a search agent

Lecture 18 Bot development

Lecture 19 Maintenance and analytics of a chatbot

Section 4: Voice intercafe design

Lecture 20 About voice

Lecture 21 Why and how chat and voice are different – Part 1

Lecture 22 Why and how chat and voice are different – Part 2

Lecture 23 Voice UX mistakes to avoid

Lecture 24 Voice UX Best Practices

Lecture 25 Prompts

Section 5: Sentiment analysis

Lecture 26 Sentiment analysis in a nutshell

Lecture 27 Sentiment analysis for a chatbot

Lecture 28 Common implementation scenarios in chatbot

Lecture 29 More about sentiment analysis

Section 6: Platforms, NLP & Libraries for Voice Bots & Chatbots

Lecture 30 Tools for chatbot and voice bot developers

Section 7: Conclusion

Lecture 31 Conclusion

chatbot developers,voice interface developers,interface designers,everybody who want a good user experience for their chatbot or voice bot (smart assistant)

Course Information:

Udemy | English | 2h 54m | 1.64 GB
Created by: Jana Bergant

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