IT Help Desk Professional
What you’ll learn
Understand how computer works from a hardware & software perspective
Have a good knowledge about networking, DNS & DHCP mainly
Understand how printers works
Enhance their knowledge & skills in help desk with extra tips & hints
We will explain everything from scratch, but general knowledge in IT world is a plus
It’s preferable to have a test PC for apply and practice course contents
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see
Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that’s from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.
These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.
The instructors’ experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!
We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.
The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.
After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.
The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.
Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally
The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.
As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.
Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.
Section 1: Course Introduction
Lecture 1 Instructor Introduction – Paul Hill
Lecture 2 Course Overview and Objectives
Section 2: Installing Windows 10
Lecture 3 Configure & Create Bootable USB for Windows Installation
Lecture 4 Installing Windows 10
Lecture 5 Machine Naming, Workgroup & Domain Join
Section 3: Mastering Networks
Lecture 6 What is DHCP?
Lecture 7 Configuring DHCP and Static IP Addresses
Section 4: Printers
Lecture 8 Understanding Different Types of Printers
Lecture 9 How to Install Printers Drivers
Lecture 10 Printers Terminology & What to Consider When Getting a New One
Lecture 11 Troubleshooting Common Printers Problems
Section 5: Active Directory Introduction
Lecture 12 Active Directory Basics
Lecture 13 Manage AD Users
Section 6: Useful Tools to Ease Your Life
Lecture 14 Getting The Most Needed Apps, Quick, Easy, and Latest Versions
Lecture 15 Remote Desktop Connection Manager
Section 7: Hardware
Lecture 16 What is inside a PC
Lecture 17 Troubleshooting Common Hardware Problems
Lecture 18 Upgrading Machines
Section 8: Course Conclusion
Lecture 19 How to Get Your Certificate of Completion
Lecture 20 Bonus Lecture
Fresh graduates in IT colleges who want to start their IT career,All IT people who wants to get into the help desk world,Help desk technicians who want to expand their knowledge
Udemy | English | 1h 42m | 597.12 MB
Created by: Paul Hill
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