IT Troubleshooting Skill Training
What you’ll learn
Minimize problem duration
Standardize troubleshooting procedure
Practice efficient problem identification
Technical deduction and isolation exercises
Requirements
Minimum of 2 years technical support experience
Description
How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting. You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence. Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team. Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.
Overview
Section 1: IT Troubleshooting Basics
Lecture 1 What is Troubleshooting?
Lecture 2 Principles of Troubleshooting
Section 2: Isolation Methods
Lecture 3 Why Isolation?
Lecture 4 Isolation Methods in Troubleshooting
Section 3: Levels of Troubleshooting
Lecture 5 Verbal Troubleshooting
Lecture 6 Process Troubleshooting
Lecture 7 Component Troubleshooting
Section 4: Skill Training
Lecture 8 Troubleshooting Drills and Exercise Guide
Lecture 9 Troubleshooting Drills and Exercise Document
Lecture 10 Tactical Troubleshooting Exercise
IT Managers,IT Professional,Technical Trainers,Enterprise IT Analyst,Call Center IT Analyst
Course Information:
Udemy | English | 0h 58m | 76.06 MB
Created by: Noel Temena
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