Management Masterclass Tactical Skills for New Managers

Master Real World Management Skills — Practical Exercises to Help You Tackle the 7 Challenges that Every Manager Faces
Management Masterclass Tactical Skills for New Managers
File Size :
3.06 GB
Total length :
2h 34m



Frank Visciano


Last update




Management Masterclass Tactical Skills for New Managers

What you’ll learn

Be prepared to confront the most frequent (and challenging!) management moments that every leader encounters.
Build and grow high-performing teams that are agile, learning machines — constantly experimenting, learning, iterating, and improving.
Balance the competing demands of management and execution, and master the awkward art of delegation.
Spot common performance patterns and tailor your management approach to different types of performers, from top talent to struggling misfits.
Avoid the Top 10 Feedback Fails, giving constructive, actionable feedback in difficult situations in order to help your team grow and improve.
Set concrete, actionable goals for your team, employees, and cross-functional initiatives.
Establish a foundation of trust that you can leverage to manage across teams effectively and painlessly.
Create an interview process that helps you hire the best talent.
Practice exercises that will help you navigate the painful but inevitable process of employee terminations.

Management Masterclass Tactical Skills for New Managers


There are no specific requirements for this course, other than a willingness to learn from your own mistakes on your path to becoming a great manager.
Bonus points for a willingness to share your failures, wins, and insights along the way with your fellow students around the world.


When I first became a new manager many years ago, I was thrilled.  But fairly quickly, my excitement and pride gave way to new anxieties — I was underprepared, overwhelmed, and felt like an imposter.  Unfortunately, I now realize that I wasn’t alone.  Most new managers are not equipped to tackle the challenges they will face shifting into their new management roles.  This course aims to fix that.After managing teams ranging from sales to marketing to operations over the last several years, I am finally making the practical management course that I wish I’d been given on day one.  I have surveyed hundreds of new managers and recent graduates from the Stanford MBA program, and I’ve identified 7 New Manager Moments that each and every new manager encounters over their careers, but is almost never ready to handle. Through practical exercises, tactical tips, community interaction, and lectures based on real world management war stories, you’ll become a successful manager by learning from my own personal mistakes.  The course includes a 30 day no questions asked money back guarantee, access to the instructor for Q&A, networking with a global community of new managers, and lifetime access with new content added periodically.This course will cover:Hiring 101 (including creating the perfect interview process)Firing 101 (tactical tips to prepare yourself for the most high stakes conversation that a manager will confront)Adapting your leadership style to different types of performers (top performers, cultural misfits, and everything in between)Frameworks and approaches for giving feedback and handling difficult conversationsManaging without authority, including across teamsSetting goals that fit your team’s needsDelegation, and juggling the competing demands of management and executionThis course is not a high-level course on management philosophy.  It is a course for new managers, by a new(ish) manager.  It is a practical handbook on how to go from a new manager to someone that is able to adapt to any situation, but ready to confront the most common challenges you’ll no doubt face.  After taking this course, you’ll face the road ahead as a manager with confidence and a tactical tool kit that can serve as a reference manual for anything that comes ahead.


Section 1: Welcome!

Lecture 1 An Introduction to the Course

Lecture 2 How to Get the Most Out of the Course (DON’T SKIP!)

Section 2: Delegation 101: Juggling Management and Execution

Lecture 3 Where’s Your Head At?

Lecture 4 Case Study: Delegation #Bossfail

Lecture 5 Delegation Best Practices: Progressing Though the 4 Phases of Your Career

Lecture 6 Tactical Tips for Delegation

Section 3: Hiring 101: Creating the Perfect Interview Process

Lecture 7 Where’s Your Head At?

Lecture 8 Interview Process Can Be Sexy!

Lecture 9 Interview Best Practices: Getting Ready to Hire

Lecture 10 Interview Best Practices: Perfecting the Interview Process

Lecture 11 Tactical Tips for Hiring

Section 4: Goal Setting 101: Establishing Goals to Meet Your Team’s Needs

Lecture 12 Where’s Your Head At?

Lecture 13 Case Study: My Goal Setting #Bossfail

Lecture 14 Goal Setting Best Practices: Identifying Your Goal Needs

Lecture 15 Goal Setting Best Practices: Assessing Your Team’s Essential Attributes

Lecture 16 Goal Setting Best Practices: Adjusting Your Settings

Lecture 17 Tactical Tips for Setting the Right Goals for Your Team

Section 5: Flexible Leadership: Adapting to Different Performers

Lecture 18 Where’s Your Head At?

Lecture 19 Case Study: My Performance Management #Bossfail

Lecture 20 Performance Management Best Practices: Competence vs. Culture

Lecture 21 Performance Management Best Practices: Improving Performance of a Culture Star

Lecture 22 Performance Management Best Practices: Avoid the Dark Side of a Talented Terror

Lecture 23 Tactical Tips for Dealing with Different Performers

Section 6: Giving Difficult Feedback: Avoiding Common Feedback Fails

Lecture 24 Where’s Your Head At?

Lecture 25 Case Study: Top 10 List of Feedback Fails

Lecture 26 Feedback Best Practices: People Pleasers Perish

Lecture 27 Feedback Best Practices: SBI Feedback Framework

Lecture 28 Tactical Tips for Giving Difficult Feedback

Section 7: Managing Across Team: Building Trust and Alignment Without Authority

Lecture 29 Where’s Your Head At?

Lecture 30 Case Study: Cross-functional Choose Your Own Adventure

Lecture 31 Cross-functional Best Practices: The 6 Different Foundations for Trust

Lecture 32 Tactical Tips for Managing Across Teams

Section 8: Firing 101: Meeting Your Toughest Management Challenge with Confidence

Lecture 33 Where’s Your Head At?

Lecture 34 Case Study: Firing Role-play Prep

Lecture 35 Case Study: The Amazing Awkwardness of Roleplaying

Lecture 36 Tactical Tips for Termination

Lecture 37 Bonus Lecture: Additional Resources for Managers

Section 9: Wrap Up

Lecture 38 Thank You!

While this course is optimized for new managers looking to arrive prepared at the management challenges ahead, it is also intentionally designed in a modular manner so that it can support seasoned managers as they encounter the most comment management challenges (e.g., hiring, firing, setting team goals, adapting your management approach to different performers, etc.).

Course Information:

Udemy | English | 2h 34m | 3.06 GB
Created by: Frank Visciano

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