Management Skills Training for New Experienced Managers

Management Skills Certification in Developing People, Leading Teams & Improving Processes in the Hybrid Work Culture
Management Skills Training for New Experienced Managers
File Size :
21.99 GB
Total length :
12h 1m


Lawrence M. Miller, Institute for Leadership Excellence


Last update




Management Skills Training for New Experienced Managers

What you’ll learn

Motivate your employees and create high engagement and empowerment.
Provide specific job training for your team members..
Lead teams to become high performing teams engaged in continuous improvement.
Understand and develop “lean management” problem-solving and process improvement.
Resolve conflicts with others and among team members.

Management Skills Training for New Experienced Managers


There are no requirements for this course other than the desire to become a highly successful manager.


Note: at the suggestion of students, I have changed the title of this course to reflect its value for all managers, new or experienced. These are the essential management skills whether new team leader or a senior manager. The Challenge: Most new managers have the technical skills to succeed. What they often lack is the skill of managing, motivating and developing their employees. This course will provide those skills that are essential to your success as a manager.This course is organized around three critical blocks of skills: First, managing and motivating individuals; second, leading high performing teams; and third, engaging their people in the continuous improvement of work processes. If a you can master these skills your success is virtually guaranteed. These skills are important for EVERY level of management. It is a good refresher for middle and senior managers as well as new managers. The lessons in this course are strongly influenced by the instructor’s extensive background in lean management and in developing high performing teams. The course is ideally suited for new managers in companies wanting to develop lean culture. It is also perfect for young entrepreneurs who are just beginning their journey as managers. The instructor has 45 years of experience training managers and building a culture of teamwork at companies like Honda, Shell Oil, Corning, Honeywell and many others. Action-Learning:This course is structured to facilitate the relationship between the new manager and a coach. There are thirteen exercises that ask the student to put the lessons to work with their team or practice with their coach. The instructor employs an “action-learning” model, recognizing that the best learning occurs from applying the lessons to the student’s real work situation, and from receiving feedback from a coach. It is intended as a comprehensive model and curriculum for new managers. Recognition and Celebration:When you complete this course, you will receive a certificate of completion from Udemy. However, this is a demanding course and you are asked to demonstrate competence in managing people, teams and processes. The instructor believes that you deserve more recognition. If you complete the assignments and send a portfolio of completed assignments to the instructor you will be recognized with a Green Belt certification by the Institute for Leadership Excellence; and, the author will send you ebook copies of his three most recent books on coaching, team leadership, and developing lean organization and culture. You deserve it!In this course the instructor speaks to the needs and experience of newly promoted managers and entrepreneurs. I recently received the following message from one of my students who just completed this course: “Good morning Larry. I just finished your course and I did leave
a review but just wanted to message you, to tell you, thank you for the course.
I mentioned on the review but the company I work for went from a complete zoo
to a respectable place to work in just under 2 months and it was mainly because
of this course and your info. People have complemented me on the great job I
have been doing and I do owe it to you so thank you! I will be doing your other
course and you should continue doing more courses because you are a great
teacher!” Kevin Mohammed


Section 1: Introduction to the Essential Skills

Lecture 1 Developing People, Leading Teams & Managing Processes

Lecture 2 What is Management, Leadership and Process?

Lecture 3 Two Self-Assessments

Lecture 4 The Heart of the Matter: Values and Culture

Lecture 5 Values Worth Considering

Lecture 6 Management Essentials – Exercise 1

Section 2: The Changing World of Work 2022

Lecture 7 Managing in the New Hybrid World of Work

Lecture 8 Research Results from Microsoft – Effects on Collaboration

Lecture 9 The Competitive Advantage of Community

Lecture 10 The Hybrid Responsibility Matrix

Lecture 11 Management Responsibilities in the Hybrid Organization

Lecture 12 Team Member’s Responsibilities in the Hybrid Organization

Lecture 13 Transitions

Lecture 14 Summary of Key Learnings

Section 3: Responsibilities: Communication, Boundaries and Delegation

Lecture 15 Essential Horizontal Communication

Lecture 16 Essential Vertical Communication

Lecture 17 Delegation and Assigning Tasks

Lecture 18 Stay Safe! Stay in Bounds!

Lecture 19 Exercise 2: Build a Communication Matrix

Section 4: Developing Employee Skills

Lecture 20 Improving Human Performance

Lecture 21 A Model for Basic Skills Training

Lecture 22 An Example of Skill Training

Lecture 23 Exercise 3: Create a Skill Development Plan

Section 5: Motivating Your Team Members

Lecture 24 The Hierarchy of Motivation

Lecture 25 The Power of Purpose

Lecture 26 Social Motivation and Creating The Bonds of Trust

Lecture 27 Motivation and Organization Life Cycles

Lecture 28 Situational Motivation

Lecture 29 Stimulus Control – The Power of the Environment

Lecture 30 Keys to Effectiveness

Lecture 31 Keys to Intrinsic Motivation

Lecture 32 Exercise 4: Develop a Plan to Improve Situational Motivation

Section 6: Coaching and Communication Skills

Lecture 33 The Manager’s Role as “Coach”

Lecture 34 Coaching and Self-Awareness – Are You “Stu?”

Lecture 35 Body Language – Attending

Lecture 36 Asking Open-Ended Questions

Lecture 37 Reflecting or Rephrasing

Lecture 38 Expressing Empathy

Lecture 39 Acknowledging

Lecture 40 Using Silence

Lecture 41 Brainstorming Together

Lecture 42 Exercise 5: Coaching and Communication Skills

Section 7: Difficult Conversations – Giving and Receiving Feedback

Lecture 43 Giving Feedback

Lecture 44 Receiving Feedback

Lecture 45 Feedback Exercise Exercise 6

Section 8: Discipline – Justice, Discipline and Self-Control

Lecture 46 Justice and the Meaning of Discipline

Lecture 47 The Process of Discipline

Lecture 48 Solving Behavior Problems

Lecture 49 Standard Work

Lecture 50 Leader Standard Work – Setting the Example

Lecture 51 Exercise 7: Discipline and Self-Control

Section 9: Team Formation and Organization

Lecture 52 Teams – The Foundation of Organization

Lecture 53 Defining Your Team Structure

Lecture 54 Stages of Team Development

Lecture 55 Writing A Team Charter

Lecture 56 Roles and Responsibilities on A Team

Lecture 57 The Agenda

Lecture 58 Exercise 8: Team Formation and Organizaton

Section 10: Team Facilitation & Decision Making

Lecture 59 Team Facilitation – Why It Matters!

Lecture 60 Team Facilitation Skills – 1

Lecture 61 Team Facilitation Skills 2

Lecture 62 The Enron Story and the Abilene Paradox

Lecture 63 Clarifying Decision Styles

Lecture 64 How To Gain Consensus

Section 11: Conflict Resolution

Lecture 65 Principles of Conflict Resolution

Lecture 66 A Model of Conflict Resolution

Lecture 67 Conflict Resolution: Debate or Dialogue?

Lecture 68 Conflict Resolution: Behavioral Characteristics of Debate or Dialogue

Lecture 69 Exercise 9: Conflict Resolution

Section 12: Keeping Score and Goal Setting

Lecture 70 Developing Your Team Scorecard

Lecture 71 The Balanced Scorecard

Lecture 72 Targets, Goals and Objectives

Lecture 73 MBO & Self-Control

Lecture 74 Exercise 10: Keeping Score and Goal Setting

Section 13: Problem Solving Process Improvement

Lecture 75 Attitudes of Problem Solving

Lecture 76 Root Cause Analysis

Lecture 77 Plan-Do-Check-Act Problem Solving Model

Lecture 78 A3 – Lean Problem Solving

Lecture 79 The Skills of Brainstorming

Lecture 80 Exercise 11: Solving Problems

Section 14: Improving Your Work Process

Lecture 81 What Are Processes and Capabilities?

Lecture 82 Listening to Your Customer

Lecture 83 Exercise 12: Know Your Customer’s Requirements

Lecture 84 Defining Your Process

Lecture 85 Mapping Your Work Process

Lecture 86 Eliminating Waste from Your Process

Lecture 87 Eliminating Management Waste

Lecture 88 Reducing Variances and Variability

Lecture 89 Exercise 13: Eliminating Waste

Lecture 90 Summary, Certification and Celebration!

New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes.,Any manager wanting to improve their people management skills.,Technical or other employees seeking future leadership positions.

Course Information:

Udemy | English | 12h 1m | 21.99 GB
Created by: Lawrence M. Miller, Institute for Leadership Excellence

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