Operations Management AZ Business Processes and Systems

Operations Management: Supply Chain & Business Processes in Industry for Manufacturing and Services Organizations
Operations Management AZ Business Processes and Systems
File Size :
6.26 GB
Total length :
5h 13m



Laurence Gartside


Last update

Last updated 12/2022



Operations Management AZ Business Processes and Systems

What you’ll learn

Become the operations management guru in your company! Combine core understanding with powerful tools and techniques
Gain a total overview of operations management for manufacturing and service businesses
Increase your profitability, improve delivery and use your resources more efficiently
Master the fundamentals of operations strategy, systems design and business management
An MBA style course on business process management (BPM)
Take practical actions on how to run and improve an operations business such as a factory, restaurant, or hospital department.
Organize and run your business more effectively and efficiently
Ideal for industrial / production / manufacturing organizations but also service and traditional business operations

Operations Management AZ Business Processes and Systems


Only a desire to improve your business operations!


Master the tools and principles of operations management to have and “impact” on your business’s operations – manufacturing, services, industrial operations and production.Equip yourself to take a leading role in your workplace – improving your processes, systems and business.Understand the fundamental challenges of all business operations and the core tools and essential approaches to design and improve them. Become the authority in your team on improving the operations systems in your businessThis MBA style course on Operations Management will prepare and empower you to make a real difference in your organization. “This” course focuses on your business’s “internal” operations. Check out my other course on Supply Chain Management.This course is for the new or aspiring manager, the ambitious engineer, high flying consultant, the hands-on planners and the practical business analysts. Business operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!Course Contents:Introduction to Operations Management Operations Strategy & StructureInventory ManagementForecasting DemandDemand and Capacity ManagementSales and Operations Planning (S&OP)Scheduling and PlanningMetrics / KPIs & Performance ManagementOperations ImprovementConclusionTurbo charge your career and your business! Join us today!


Section 1: 1. Introduction to Operations Management

Lecture 1 Cake Charity Chaos 1

Lecture 2 Cake Charity Chaos 2

Lecture 3 Welcome to the Course

Lecture 4 Much Obliged!

Lecture 5 What is Operations Management

Lecture 6 Inputs, Processes and Outputs

Lecture 7 A Simplified Operations / Manufacturing System

Lecture 8 Introduction to Operations Management – Summary

Section 2: Operations Strategy & Structure

Lecture 9 Operations Strategy – Introduction

Lecture 10 What is Operations Strategy?

Lecture 11 Relationship between Business and the Functions’ Strategy

Lecture 12 Operations Strategy – Big Picture

Lecture 13 Objectives of Operations: External and Internal

Lecture 14 Roses Are Red

Lecture 15 Big Strategic Decisions

Lecture 16 How to Compete, The sliding scale of choices, Kano

Lecture 17 The Kano Model: Relative Importance of Competitive Factors

Lecture 18 The 4Vs: The Dimensions of Operations

Lecture 19 Manufacturing / Operations Process Types: The Product Process Matrix

Lecture 20 Volume vs Variety – Process Characteristics

Lecture 21 Service Process Matrix

Lecture 22 Push-Pull : Operations Strategy Options

Lecture 23 Trade-Off Decisions

Lecture 24 Summary – Operations Strategy

Section 3: Inventory Management

Lecture 25 What is Inventory?

Lecture 26 Types of Inventory

Lecture 27 Why do we Need Inventory?

Lecture 28 Costs of Inventory

Lecture 29 Basic Inventory Dynamics 1

Lecture 30 Basic Inventory Dynamics 2

Lecture 31 Summary – Inventory

Section 4: Forecasting Demand

Lecture 32 Forecasting – Introduction

Lecture 33 What is a Forecast?

Lecture 34 Why do we Need a Forecast?

Lecture 35 What Can Be Forecast?

Lecture 36 Forecasting Methods

Lecture 37 Forecasting – Summary

Section 5: Summary Test 1

Section 6: Demand & Capacity Management

Lecture 38 Demand & Capacity Management – Introduction

Lecture 39 Soggy Supply, Drenched in Demand (Waterfall / Cups Video)

Lecture 40 What is Demand Management?

Lecture 41 What is Capacity Management?

Lecture 42 Actual vs Theoretical Capacity

Lecture 43 Dangers of Balancing Capacity with Demand

Lecture 44 Causes of Variation in Demand and Capacity

Lecture 45 External Demand Management

Lecture 46 Internal Demand Management

Lecture 47 Milking It

Lecture 48 Changing Capacity: If & How

Lecture 49 Summary – Demand & Capacity Management

Section 7: Sales & Operations Planning (S&OP)

Lecture 50 S&OP – Introduction

Lecture 51 What is Sales and Operations Planning? (S&OP)

Lecture 52 Wedding Planner Example

Lecture 53 Sales and Operations Planning (S&OP) Structure & MRP

Lecture 54 Materials Requirements Planning (MRP) Overview

Lecture 55 Master Production Schedule – MPS

Lecture 56 Living on a Prayer – Blooper

Lecture 57 S&OP / MRP and Software Systems

Lecture 58 Enterprise Resource Planning – ERP

Lecture 59 Summary – S&OP

Section 8: Scheduling & Planning

Lecture 60 Scheduling and Planning – Introduction

Lecture 61 What is Scheduling?

Lecture 62 What Do Schedulers Do?

Lecture 63 A Scheduling Scenario – Printer

Lecture 64 Scheduling Sequencing Options

Lecture 65 Scheduling Optimisation for Different Objectives

Lecture 66 Production Planning

Lecture 67 Planning / Volume Matrix

Lecture 68 Summary – Scheduling and Planning

Section 9: Metrics / KPIs

Lecture 69 Metrics / KPIs & Performance Management – Introduction

Lecture 70 What are Metrics / KPIs?

Lecture 71 Why do we need KPIs?

Lecture 72 Business Perspective of Organisational Performance

Lecture 73 Operations Perspective of Organisational Performance

Lecture 74 Essential Operations Metrics – Key Areas

Lecture 75 Good Metrics

Lecture 76 Summary – Metrics / KPIs & Performance Management

Section 10: Business Operations Improvement

Lecture 77 Performance Improvement – Introduction

Lecture 78 What is Operations Improvement?

Lecture 79 Types of Improvement: Continuous vs Breakthrough

Lecture 80 Most improvement ideas should NOT be done

Lecture 81 Throughput, Inventory & Operating Expense

Lecture 82 What to Improve? : Sales Constrained or Operations Constrained

Lecture 83 What to Improve? – Sales Constrained & the Importance / performance Matrix

Lecture 84 What to Improve? – Operations Constrained

Lecture 85 Prioritization Matrix – Deciding Which Actions to Do

Lecture 86 Improvement Methodologies – Lean, Six Sigma, Total Quality Management etc.

Lecture 87 Sushi Speed

Lecture 88 Summary – Business Operations Performance Improvement

Section 11: Summary Test 2

Section 12: CONCLUSION to Business Operations Management: Processes and Systems

Lecture 89 Wrap Up

Lecture 90 Conclusion


Lecture 91 What’s Next? – Further Reading

Lecture 92 Your Certificate – How to Download, Modify & Share it

Lecture 93 Bonus Lecture – My Other Courses & Connection

Absolute Beginners and New Managers,People who want to make a greater impact at work, improve things and get noticed,Managers, Consultants, Supervisors, Engineers, Planners & Analysts,,People working in Production, Manufacturing, Industrial Operations, Business Operations,Lean / Improvement Practitioners,Those who wish to become an authority in their workplace on business operations management

Course Information:

Udemy | English | 5h 13m | 6.26 GB
Created by: Laurence Gartside

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