Process Improvement

Learn how to deliver successful process improvement projects within your organisation.
Process Improvement
File Size :
1.58 GB
Total length :
8h 26m



Robert Chapman


Last update




Process Improvement

What you’ll learn

Process Improvement
How to improve organisational processes
How to identify value add and non-value add steps
Waste reduction and quality improvement
Process excellence
Process re-engineering

Process Improvement




Improving your organisation’s processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation’s processes today, they will reward this favourably! In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!We will cover:- The fundamentals behind process improvement and the types of process to look out for.- How to identify, question and change value and and non-value add steps.- The main processes we need to build during a process improvement initiative.- A breakdown of the key types of process and process analysis terms you will need to understand. – The process to be followed to ensure successful deliverance of process improvement projects and demonstrations of how to deliver each step. – A LIVE demonstration of a process improvement and a case study example of how a process improvement project was delivered. – A complete process mapping toolkit, with LIVE demonstrations on how to use each one – with templates attached for those which require it.- We will test your knowledge with quizzes and an assignment.At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.


Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is the purpose of this course?

Lecture 3 Disclaimer

Section 2: The fundamentals of process improvement

Lecture 4 What is process improvement?

Lecture 5 Examples of process improvement

Lecture 6 The importance of process improvement

Lecture 7 Triggers of process improvement

Lecture 8 What is a process map?

Section 3: Value & non-value adding steps

Lecture 9 Value add

Lecture 10 Non-value add but necessary

Lecture 11 Non-value add

Lecture 12 Label the examples

Section 4: Types of process in process improvement

Lecture 13 Overview

Lecture 14 As-is process

Lecture 15 To-be process

Lecture 16 Realised process

Section 5: Process analysis terms

Lecture 17 Overview

Lecture 18 Takt time

Lecture 19 Cycle time

Lecture 20 Lead time

Lecture 21 Bottleneck

Lecture 22 Rework loop

Lecture 23 Label the examples

Section 6: The process of delivering process improvement

Lecture 24 Process overview

Lecture 25 Step 1: Identify the process

Lecture 26 Step 2: Map the as-is process

Lecture 27 As-is process analysis

Lecture 28 Step 3: Identify the value-add and non value-add steps

Lecture 29 Analysis of the value and non value-add within the process map

Lecture 30 Step 4: Map the to-be process

Lecture 31 Step 5: Gap analysis

Lecture 32 Step 6: Map the realised process

Lecture 33 Step 7: Test the new process

Lecture 34 Step 8: Provide wider updates

Section 7: Process Mapping Tools

Lecture 35 Introduction to Process Mapping tools

Lecture 36 Swim Lane

Lecture 37 Swim Lane: Demonstration

Lecture 38 SIPOC

Lecture 39 SIPOC: Demonstration

Lecture 40 Value Stream Map

Lecture 41 Value Stream Map: Demonstration

Lecture 42 Time Value Map

Lecture 43 Time Value Map: Demonstration

Lecture 44 Value Add Chart

Lecture 45 Value Add Chart: Demonstration

Lecture 46 Spaghetti Diagram

Lecture 47 Spaghetti Diagram: Demonstration

Lecture 48 PM matrix

Section 8: The 8 wastes

Lecture 49 Overview

Lecture 50 Transport

Lecture 51 Inventory

Lecture 52 Motion

Lecture 53 Waiting

Lecture 54 Overproduction

Lecture 55 Overprocessing

Lecture 56 Defects

Lecture 57 Skills

Lecture 58 Label the examples

Section 9: Running a PI workshop

Lecture 59 The set up – Mapping

Lecture 60 The set up – Discussions

Lecture 61 The set up – Improvement

Lecture 62 The set up – Physical part 1

Lecture 63 The set up – Physical part 2

Lecture 64 The set up – Digital

Lecture 65 Questions to ask – Introduction

Lecture 66 Questions to ask – Mapping

Lecture 67 Questions to ask – Discussions

Lecture 68 Questions to ask – Improvement

Lecture 69 The rules

Lecture 70 Hints and tips

Section 10: Process design

Lecture 71 What is process design?

Lecture 72 Why is it required?

Lecture 73 The approach – high level

Lecture 74 Identify the need

Lecture 75 Gather information

Lecture 76 Build the process

Lecture 77 Test the process

Lecture 78 Deploy the process

Lecture 79 Demonstration – introduction

Lecture 80 Demonstration – identify the need

Lecture 81 Demonstration – gather information

Lecture 82 Demonstration – build the process

Lecture 83 Demonstration – test the process

Lecture 84 Demonstration – deploy the process

Section 11: Case study

Lecture 85 The current process

Lecture 86 Key metrics

Lecture 87 The ask

Lecture 88 The reform

Lecture 89 Recommendations

Lecture 90 The delivered process

Section 12: Close out

Lecture 91 Review of key learnings

Lecture 92 Hints and tips

Lecture 93 Thank you

Section 13: BONUS Lecture: LIVE demonstration of a process improvement

Lecture 94 LIVE demonstration of a process improvement

Team Leaders / Managers,Business Professionals,Project Managers,Small Business owners,Organisational leaders,Business Improvement Professionals

Course Information:

Udemy | English | 8h 26m | 1.58 GB
Created by: Robert Chapman

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