Quality Management for Business Excellence

Lead Quality Management in the Organization • Transform the Organization to Become the Best-in-Class
Quality Management for Business Excellence
File Size :
3.47 GB
Total length :
3h 27m



Sandeep Kumar, ­ Quality Gurus Inc.


Last update




Quality Management for Business Excellence

What you’ll learn

This course provides the basic Quality Management knowledge, that each employee in the organization should have.
Understand what makes some organizations best-in-class organization.
How to take the quality of your product or service to the next level?

Quality Management for Business Excellence


No previous knowledge of quality management is expected.


Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.Quality Management for Business Excellence:Are you new to Quality and want to start with a strong foundation of  Quality Management concepts?  Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?Are you working in the field of Quality Management and want to refresh your knowledge?If the answer to any of the above questions is “yes”, then this course is for you.Why this course?Start your Six Sigma learning with an experienced instructor having 35 years of practical experience in implementing Quality Management and Continuous Performance Improvement.26,000+ satisfied students. This course has the highest number of student enrollments amongst others in this category.What is covered in this course?Definitions of QualityHow can you achieve quality if you don’t understand what quality is?Why do businesses need to produce quality products?Understand Garvin’s eight dimensions of quality: Performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.Difference between Quality and GradeDifference between Quality Assurance and Quality ControlQuality Management SystemHistory of QualityQuality ToolsLearn about seven basic quality tools.Quality Costs – or the Cost of Poor Quality (COPQ)Visible and invisible costs of qualityPrevention cost, appraisal cost, internal failure costs and external failure costsWhy do we need to measure the cost of quality?Quality Awards – Deming Award, EFQM and MBNQAIn this section, you will learn about these three top global quality awards.Quality Gurus – Edwards Deming, Joseph Juran and Philip Crosby.In this section learn about the life and teachings of these quality gurus.Understanding wasteThree broad categories of waste: Muda, Mura and MuriTIMWOODSTransportationInventoryMotionWaitingOverprocessing / Extra ProcessingOverproductionDefectsSkills Underutilized / Non-Utilized TalentWhat are other students saying about this course?Very helpful in terms of learning more on different terms describing Quality as a word. Very educative now understand various principles of quality. (5 stars by Paul Wachira)This is my second course from Sandeep – I appreciate the easy to digest material broken up into small chunks. The slides are clear, and he ties concepts together. (5 stars by Jessica Uibel)Very nicely organized, layed out and enjoyable content! (5 stars by Howard Choi)Great course again. Thank you Mr. Sandeep Kumar for explaining everything so well. I am looking forward in attending another course from you. (5 stars by Stefan Verleg)I recommend this course to any QAQC Personnel. It was very educative. (5 stars by Felix Ekanem)What are you waiting for?This course comes with Udemy’s 30 days money-back guarantee. If you are not satisfied with the course, get your money back.I hope to see you in the course.


Section 1: Quality Management Basics

Lecture 1 What is Quality?

Lecture 2 Download Slides

Lecture 3 **** How to Define Quality? Seven Definitions of Quality. *****

Lecture 4 Definition 1: Quality is Conformance to Requirements

Lecture 5 Definition 2: Quality is Fitness for Use

Lecture 6 Definition 3: Quality is Meeting Requirements

Lecture 7 Definition 4: Quality is Exceeding Expectations

Lecture 8 Definition 5: Quality means being Better than Competitors

Lecture 9 Definition 6: Quality means being Defect Free

Lecture 10 Definition 7: Quality as Defined by ISO 9000:2015

Lecture 11 Difference between Quality and Grade

Lecture 12 Why Quality?

Section 2: Garvin’s Eight Dimensions of Quality

Lecture 13 **** Garvin’s Eight Dimensions of Quality ****

Lecture 14 1. Performance (Garvin’s Eight Dimensions of Quality)

Lecture 15 2. Features (Garvin’s Eight Dimensions of Quality)

Lecture 16 3. Reliability (Garvin’s Eight Dimensions of Quality)

Lecture 17 4. Conformance (Garvin’s Eight Dimensions of Quality)

Lecture 18 5. Durability (Garvin’s Eight Dimensions of Quality)

Lecture 19 6. Serviceability (Garvin’s Eight Dimensions of Quality)

Lecture 20 7. Aesthetics (Garvin’s Eight Dimensions of Quality)

Lecture 21 8. Perceived Quality (Garvin’s Eight Dimensions of Quality)

Section 3: Quality Assurance, Control and Management System

Lecture 22 QA, QC and QMS – Introduction

Lecture 23 Quality Control – Definition

Lecture 24 Quality Assurance – Definition

Lecture 25 Quality Control vs Quality Assurance

Lecture 26 Quality Management System

Lecture 27 Practice Activity – Quiz – Quality Management Basics

Section 4: Quality Timeline

Lecture 28 Brief History of Quality

Section 5: Learning Quality from Top Three Quality Gurus

Lecture 29 Quality Gurus – Introduction

Lecture 30 *** Edwards Deming ***

Lecture 31 Deming is best known for

Lecture 32 Deming’s 14 Principles of Management

Lecture 33 Principle # 1: Create Constancy of Purpose

Lecture 34 Principle # 2: Adopt the New Philosophy

Lecture 35 Principle # 3: Cease Dependence on Mass Inspection

Lecture 36 Principle # 4: Don’t Award Business on the Basis of Price

Lecture 37 Principle # 5: Improve Constantly and Forever

Lecture 38 Principle # 6: Institute Training on the Job

Lecture 39 Principle # 7: Institute Leadership

Lecture 40 Principle # 8: Drive Out Fear

Lecture 41 Principle # 9: Break Down Barriers

Lecture 42 Principle # 10: Eliminate Numerical Goals, Posters and Slogan

Lecture 43 Principle # 11: Eliminate Numeric Quotas

Lecture 44 Principle # 12: Remove Barriers to Pride in Workmanship

Lecture 45 Principle # 13: Education & Retraining

Lecture 46 Principle # 14: Take Action

Lecture 47 *** Joseph Juran ***

Lecture 48 Juran is best known for

Lecture 49 10 Steps to Achieve Quality by Juran

Lecture 50 Juran’s Trilogy

Lecture 51 *** Philip Crosby ***

Lecture 52 Philip Crosby is best known for

Lecture 53 Four Absolutes of Quality

Lecture 54 Absolute #1: Quality is Conformance to Requirements

Lecture 55 Absolute #2: The System of Quality is Prevention

Lecture 56 Absolute #3: The Performance Standard is Zero Defects

Lecture 57 Absolute #4: The Measurement of Quality is the Price of Non-conformance

Lecture 58 Practice Activity – Quiz – Quality Gurus

Section 6: Cost of Poor Quality

Lecture 59 Cost of Quality – Introduction

Lecture 60 Visible vs Invisible Cost of Poor Quality

Lecture 61 Classification – Cost of Conformance and Non-conformance

Lecture 62 Cost of Quality – 1. Prevention Cost

Lecture 63 Cost of Quality – 2. Appraisal Cost

Lecture 64 Cost of Quality – 3. Internal Failure Cost

Lecture 65 Cost of Quality – 4. External Failure Cost

Lecture 66 Why to Measure the Cost of Quality?

Section 7: Understanding and Eliminating Wastes from Processes

Lecture 67 Wastes – Introduction

Lecture 68 Waste – Philosophy

Lecture 69 Three Broad Categories of Wastes – 1. Muda

Lecture 70 Three Broad Categories of Wastes – 2. Mura

Lecture 71 Three Broad Categories of Wastes – 3. Muri

Lecture 72 *** Seven Types of Muda – TIMWOOD ***

Lecture 73 1. Transportation Waste

Lecture 74 2. Inventory Waste

Lecture 75 3. Motion Waste

Lecture 76 4. Waiting Time Waste

Lecture 77 5. Overprocessing Waste

Lecture 78 6. Overproduction Waste

Lecture 79 7. Defects Waste

Lecture 80 8. Unexploited Knowledge (and the topic conclusion)

Section 8: Seven Basic Quality Tools – All Quality Professionals Must Master

Lecture 81 Seven Basic Quality Tools – Introduction

Lecture 82 *** Seven Basic Quality Tools – List of Tools Covered ***

Lecture 83 Tool #1: Check Sheet

Lecture 84 Tool #1: Example of a Check Sheet

Lecture 85 Tools #2: Cause and Effect Diagram

Lecture 86 Tools #2: Example of a Cause and Effect Diagram

Lecture 87 Tools #3: Histogram

Lecture 88 Tools #3: Example of a Histogram

Lecture 89 Tools #4: Pareto Chart

Lecture 90 Tools #4: Example of a Pareto Chart

Lecture 91 Tools #5: Scatter Diagram

Lecture 92 Tools #5: Example of a Scatter Diagram

Lecture 93 Tools #6: Control Chart

Lecture 94 Tools #6: Example of a Control Chart

Lecture 95 Tools #7: Stratification

Lecture 96 Tools #7: Example of Stratification

Lecture 97 Practice Activity – Quality Tools

Section 9: Quality Awards

Lecture 98 Quality Awards – Introduction

Lecture 99 Three Quality/ Business Excellence Awards

Lecture 100 MBNQ Award

Section 10: Certificate of Completion

Lecture 101 Download Slides

Lecture 102 How to Download Your Certificate of Completion


Newly appointed Quality Technicians, Quality Engineers, Quality Managers, Project Quality Managers and others in the field of Quality Management.

Course Information:

Udemy | English | 3h 27m | 3.47 GB
Created by: Sandeep Kumar, ­ Quality Gurus Inc.

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