Root Cause Analysis and the 8D Problem Solving Bootcamp
What you’ll learn
Perform the root cause analysis to eliminate the problem permanently
Choose the right tool for the root cause analysis
Learn about more than 40 tools that can be used for problem solving
Proven problem solving approaches
Taking permanent corrective actions, so that the problem does not come back again.
Templates are included in the course.
Requirements
Some basic understanding of the quality management concepts
Description
Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.Root Cause Analysis and the 8D Problem Solving BootcampIn this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:1. Five Why’s2. Cause and Effect Diagram3. A3 Problem Solving Approach4. Eight Disciplines or 8D Problem Solving ApproachDepending upon the complexity of the problem you can choose one of these approaches.While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation) 3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)4. Value Stream Mapping5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis7. Tools for D3 (Interim Containment): Identification and Traceability8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard11. Tools for D7 (Prevent Recurrence): FMEA
Overview
Section 1: Introduction
Lecture 1 Welcome to the Root Cause Analysis Boot Camp
Lecture 2 Four Root Cause Analysis Approaches
Lecture 3 Problem Solving, Correction, Corrective and Preventive Actions
Lecture 4 Download Section 1 Slides
Section 2: Technique #1: Five Whys
Lecture 5 Introduction to Five Whys
Lecture 6 Five Whys – Theory
Lecture 7 Five Whys – Template and Demonstration
Lecture 8 Download Section 2 Slides
Section 3: Technique #2: Cause and Effect Analysis
Lecture 9 Understanding the Cause and Effect Analysis (Fishbone or Ishikawa Diagram)
Lecture 10 Cause and Effect Diagram using Excel or SigmaXL
Lecture 11 Cause and Effect Diagram using Minitab Workspace
Lecture 12 Download Section 3 Slides
Section 4: Technique #3: A3 Problem Solving Approach
Lecture 13 A3 Problem Solving – Part 1
Lecture 14 A3 Problem Solving – Part 2
Lecture 15 **** Is / Is not Analysis ****
Lecture 16 ***** Seven Basic Quality Tools ***** Cause and Effect Analysis
Lecture 17 Flow Chart [Seven Basic Quality Tools]
Lecture 18 Flow Chart Demonstration
Lecture 19 Check Sheet [Seven Basic Quality Tools]
Lecture 20 Check Sheet Demonstration
Lecture 21 Pareto Chart [Seven Basic Quality Tools]
Lecture 22 Pareto Chart Demonstration
Lecture 23 Scatter Plot [Seven Basic Quality Tools]
Lecture 24 Scatter Plot Demonstration
Lecture 25 Control Charts Part 1 [Seven Basic Quality Tools]
Lecture 26 Control Charts Part 2 [Seven Basic Quality Tools]
Lecture 27 Control Charts Part 3 [Seven Basic Quality Tools]
Lecture 28 Control Charts Demonstartion [ I-MR, Xbar-R and Xbar-S Charts]
Lecture 29 Control Charts Demonstartion [ P and NP Charts]
Lecture 30 Control Charts Demonstartion [ C and U Charts]
Lecture 31 Histogram [Seven Basic Quality Tools]
Lecture 32 Histogram Demonstration
Lecture 33 **** Graphs and Charts **** Introduction
Lecture 34 Measurements of Central Tendency (Mean, Mode and Median)
Lecture 35 Measurement of Dispersion (Range, Standard Deviation and Variance)
Lecture 36 Descriptive Statistics – Demonstration
Lecture 37 Box and Whisker Plot
Lecture 38 Box and Whisker Plot – Demonstration
Lecture 39 Individual Value Plot with Demonstration
Lecture 40 Bar Charts
Lecture 41 Bar Charts – Demonstration
Lecture 42 Pie Chart
Lecture 43 Bubble Charts
Lecture 44 Bubble Charts Demonstration
Lecture 45 Matrix Plot with Demonstration
Lecture 46 Time Series
Lecture 47 Time Series Demonstration
Lecture 48 **** Value Stream Map Introduction ****
Lecture 49 VSM – Takt Time, VA and NVA Cycle Time
Lecture 50 Value Stream Map Demonstration
Lecture 51 Download Section 4 Slides
Section 5: Technique #4: 8D Problem Solving Approach
Lecture 52 History of 8D Approach of Problem Solving
Lecture 53 8D Approach of Problem Solving – Introduction
Lecture 54 Problem vs Symptoms
Lecture 55 When to use 8D approach?
Lecture 56 ** D-0 Preparation and Emergency Response **
Lecture 57 ** D-1 Selecting the Team **
Lecture 58 Team Roles
Lecture 59 Team Stages – Tuckman’s Model
Lecture 60 Understanding Team Conflicts
Lecture 61 Negative Team Dynamics – Part 1
Lecture 62 Negative Team Dynamics – Part 2
Lecture 63 Team Action Log
Lecture 64 ** D-2 Define the Problem **
Lecture 65 5W2H
Lecture 66 SIPOC
Lecture 67 Gemba Walk
Lecture 68 Stakeholder Analysis
Lecture 69 ** D-3 Interim Containment **
Lecture 70 Identification Traceability
Lecture 71 ** D-4 Root Cause Analysis **
Lecture 72 Typical Root Causes
Lecture 73 Tools for Root Cause Analysis
Lecture 74 Brainstorming
Lecture 75 Nominal Group Technique (NGT)
Lecture 76 Affinity Diagram
Lecture 77 ** D-5 Develop Permanent Corrective Actions **
Lecture 78 Poka-Yoke
Lecture 79 Force Field Analysis
Lecture 80 Control Plan
Lecture 81 Benefit-Cost Analysis
Lecture 82 ** D-6 Implement Corrective Actions **
Lecture 83 Gantt Chart
Lecture 84 Gantt Chart – Demonstration
Lecture 85 RACI Matrix
Lecture 86 RACI Matrix – Demonstration
Lecture 87 ** D-7 Prevent Recurrence **
Lecture 88 FMEA Introduction
Lecture 89 FMEA Demonstration
Lecture 90 ** D-8 Recognize the Team **
Lecture 91 ** Summary and 8D Template **
Lecture 92 Download Section 5 Slides
Section 6: Bonus Section
Lecture 93 BONUS LECTURE
Quality Managers,Quality Engineers,Continuos Process Improvement team members,Process Analysts
Course Information:
Udemy | English | 8h 33m | 2.99 GB
Created by: Sandeep Kumar, Quality Gurus Inc.
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