Root Cause Analysis and the 8D Problem Solving Bootcamp

Four RCA approaches for permanent and effective corrective actions | Includes FMEA, VSM and Seven Basic Quality Tools
Root Cause Analysis and the 8D Problem Solving Bootcamp
File Size :
3.94 GB
Total length :
8h 33m



Sandeep Kumar, ­ Quality Gurus Inc.


Last update

Last updated 1/2022



Root Cause Analysis and the 8D Problem Solving Bootcamp

What you’ll learn

Perform the root cause analysis to eliminate the problem permanently
Choose the right tool for the root cause analysis
Learn about more than 40 tools that can be used for problem solving
Proven problem solving approaches
Taking permanent corrective actions, so that the problem does not come back again.
Templates are included in the course.

Root Cause Analysis and the 8D Problem Solving Bootcamp


Some basic understanding of the quality management concepts


Note: Students who complete this course have an option to apply for the certification exam by Quality Gurus Inc. and can achieve the Verified Certification from Quality Gurus Inc. It is optional and there is no separate fee for that.Root Cause Analysis and the 8D Problem Solving BootcampIn this course I will cover four broad strategies or approaches for Root Cause Analysis (RCA) and problem-solving:1. Five Why’s2. Cause and Effect Diagram3. A3 Problem Solving Approach4. Eight Disciplines or 8D Problem Solving ApproachDepending upon the complexity of the problem you can choose one of these approaches.While taking these approaches, there are many tools and techniques which could be applied. I will cover many such tools, for example:1. Seven Basic Quality Tools (Cause and Effect Analysis, Flow Chart, Check Sheet, Pareto Chart, Scatter Plot, Control Charts and Histograms)2. Descriptive Statistics (Mean, Mode, Median, Range and Standard Deviation) 3. Graphs and Charts (Box and Whisker Plot, Individual Value Plot, Bar Chart, Pie Chart, Bubble Chart, Matrix Plot, and Time Series)4. Value Stream Mapping5. Tools for D1 (Establish the Team): Team Roles, Team Stages, Conflict Management and Negative Team Behaviours6. Tools for D2 (Describe the Problem): 5W2H, SIPOC, Gemba Walk and Stakeholder Analysis7. Tools for D3 (Interim Containment): Identification and Traceability8. Tools for D4 (Root Cause Analysis): Brainstorming, Nominal Group Technique and Affinity Diagram9. Tools for D5 (Develop CA): Poka-yoke, Force Field Analysis, Control Plan and Benefit-Cost Analysis10. Tools for D6 (Implement CA): Gantt Chart, RACI Matrix, Reports and Dashboard11. Tools for D7 (Prevent Recurrence): FMEA


Section 1: Introduction

Lecture 1 Welcome to the Root Cause Analysis Boot Camp

Lecture 2 Four Root Cause Analysis Approaches

Lecture 3 Problem Solving, Correction, Corrective and Preventive Actions

Lecture 4 Download Section 1 Slides

Section 2: Technique #1: Five Whys

Lecture 5 Introduction to Five Whys

Lecture 6 Five Whys – Theory

Lecture 7 Five Whys – Template and Demonstration

Lecture 8 Download Section 2 Slides

Section 3: Technique #2: Cause and Effect Analysis

Lecture 9 Understanding the Cause and Effect Analysis (Fishbone or Ishikawa Diagram)

Lecture 10 Cause and Effect Diagram using Excel or SigmaXL

Lecture 11 Cause and Effect Diagram using Minitab Workspace

Lecture 12 Download Section 3 Slides

Section 4: Technique #3: A3 Problem Solving Approach

Lecture 13 A3 Problem Solving – Part 1

Lecture 14 A3 Problem Solving – Part 2

Lecture 15 **** Is / Is not Analysis ****

Lecture 16 ***** Seven Basic Quality Tools ***** Cause and Effect Analysis

Lecture 17 Flow Chart [Seven Basic Quality Tools]

Lecture 18 Flow Chart Demonstration

Lecture 19 Check Sheet [Seven Basic Quality Tools]

Lecture 20 Check Sheet Demonstration

Lecture 21 Pareto Chart [Seven Basic Quality Tools]

Lecture 22 Pareto Chart Demonstration

Lecture 23 Scatter Plot [Seven Basic Quality Tools]

Lecture 24 Scatter Plot Demonstration

Lecture 25 Control Charts Part 1 [Seven Basic Quality Tools]

Lecture 26 Control Charts Part 2 [Seven Basic Quality Tools]

Lecture 27 Control Charts Part 3 [Seven Basic Quality Tools]

Lecture 28 Control Charts Demonstartion [ I-MR, Xbar-R and Xbar-S Charts]

Lecture 29 Control Charts Demonstartion [ P and NP Charts]

Lecture 30 Control Charts Demonstartion [ C and U Charts]

Lecture 31 Histogram [Seven Basic Quality Tools]

Lecture 32 Histogram Demonstration

Lecture 33 **** Graphs and Charts **** Introduction

Lecture 34 Measurements of Central Tendency (Mean, Mode and Median)

Lecture 35 Measurement of Dispersion (Range, Standard Deviation and Variance)

Lecture 36 Descriptive Statistics – Demonstration

Lecture 37 Box and Whisker Plot

Lecture 38 Box and Whisker Plot – Demonstration

Lecture 39 Individual Value Plot with Demonstration

Lecture 40 Bar Charts

Lecture 41 Bar Charts – Demonstration

Lecture 42 Pie Chart

Lecture 43 Bubble Charts

Lecture 44 Bubble Charts Demonstration

Lecture 45 Matrix Plot with Demonstration

Lecture 46 Time Series

Lecture 47 Time Series Demonstration

Lecture 48 **** Value Stream Map Introduction ****

Lecture 49 VSM – Takt Time, VA and NVA Cycle Time

Lecture 50 Value Stream Map Demonstration

Lecture 51 Download Section 4 Slides

Section 5: Technique #4: 8D Problem Solving Approach

Lecture 52 History of 8D Approach of Problem Solving

Lecture 53 8D Approach of Problem Solving – Introduction

Lecture 54 Problem vs Symptoms

Lecture 55 When to use 8D approach?

Lecture 56 ** D-0 Preparation and Emergency Response **

Lecture 57 ** D-1 Selecting the Team **

Lecture 58 Team Roles

Lecture 59 Team Stages – Tuckman’s Model

Lecture 60 Understanding Team Conflicts

Lecture 61 Negative Team Dynamics – Part 1

Lecture 62 Negative Team Dynamics – Part 2

Lecture 63 Team Action Log

Lecture 64 ** D-2 Define the Problem **

Lecture 65 5W2H

Lecture 66 SIPOC

Lecture 67 Gemba Walk

Lecture 68 Stakeholder Analysis

Lecture 69 ** D-3 Interim Containment **

Lecture 70 Identification Traceability

Lecture 71 ** D-4 Root Cause Analysis **

Lecture 72 Typical Root Causes

Lecture 73 Tools for Root Cause Analysis

Lecture 74 Brainstorming

Lecture 75 Nominal Group Technique (NGT)

Lecture 76 Affinity Diagram

Lecture 77 ** D-5 Develop Permanent Corrective Actions **

Lecture 78 Poka-Yoke

Lecture 79 Force Field Analysis

Lecture 80 Control Plan

Lecture 81 Benefit-Cost Analysis

Lecture 82 ** D-6 Implement Corrective Actions **

Lecture 83 Gantt Chart

Lecture 84 Gantt Chart – Demonstration

Lecture 85 RACI Matrix

Lecture 86 RACI Matrix – Demonstration

Lecture 87 ** D-7 Prevent Recurrence **

Lecture 88 FMEA Introduction

Lecture 89 FMEA Demonstration

Lecture 90 ** D-8 Recognize the Team **

Lecture 91 ** Summary and 8D Template **

Lecture 92 Download Section 5 Slides

Section 6: Bonus Section


Quality Managers,Quality Engineers,Continuos Process Improvement team members,Process Analysts

Course Information:

Udemy | English | 8h 33m | 3.94 GB
Created by: Sandeep Kumar, ­ Quality Gurus Inc.

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