The Complete ServiceNow System Administrator Course
What you’ll learn
Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
Requirements
An understanding of ITIL principles can help but is not required
Description
Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.After completing this course you should be able to:Create new users, groups, and rolesManage users and accessConfigure and customize lists and formsCreate new applications on the NOW platformLeverage events and notificationsWork with importing data through import setsBuild custom reportsUnderstand when to use UI policies, UI actions, business rules, script includes, and data policiesBonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!FAQsQ: What version of ServiceNow does this cover?A: This course has been updated for the Paris release and was originally recorded on the Kingston release.Q: Can I follow along with my own instance?A: Yes! I provide instructions on how you can obtain your very own personal developer instanceFeaturesUpdated for the Paris release!QuizzesPractice ExamWorkbook1080p video recordingsTopics CoveredThe user interfaceCustomizations including UI policies, UI actions, business rules, script includes, data policiesClient-side versus server-side customizationsUpdate setsTable administration & relationshipsField types & reference fieldsUsers, groups, & rolesAccess controlsImpersonating usersLDAP & SSOIncident ManagementProblem ManagementChange ManagementConfiguration ManagementService-Level AgreementsService Catalog ManagementKnowledge ManagementService PortalSystem propertiesSystem diagnosticsEvents & notificationsWorkflowsImport setsReportingCustom application development
Overview
Section 1: Course Introduction
Lecture 1 Introduction
Lecture 2 Additional Resources
Lecture 3 Obtaining a Personal Developer Instance
Lecture 4 Important: List v3 is no longer supported in New York and later releases
Lecture 5 ServiceNow Resources & FAQs
Section 2: ServiceNow Overview
Lecture 6 Overview
Lecture 7 Environments
Lecture 8 Releases
Lecture 9 User Interface
Lecture 10 Quick Tour
Section 3: Working With Lists & Forms
Lecture 11 Important: does your instance look different?
Lecture 12 Records
Lecture 13 Lists & Forms
Lecture 14 Filters & Search
Lecture 15 Condition Builder & Breadcrumbs
Lecture 16 Context Menus
Lecture 17 Modifying Lists & Forms
Section 4: Customizations
Lecture 18 Client-Side Versus Server-Side
Lecture 19 UI Policies
Lecture 20 UI Actions
Lecture 21 Business Rules
Lecture 22 Client Scripts
Lecture 23 Data Policies
Lecture 24 Script Includes
Lecture 25 Update Sets, Plugins, & Recap
Section 5: Tables & Fields
Lecture 26 Tables
Lecture 27 Fields & Field Types
Lecture 28 Table Structure & Schema Maps
Lecture 29 Table Maintenance & Custom Apps
Section 6: User Administration
Lecture 30 Users & Groups
Lecture 31 New York Changes to Problem ACLs
Lecture 32 Roles & ACLs
Lecture 33 LDAP, SSO, & Impersonation
Section 7: Core Applications
Lecture 34 Incident Management & SLAs
Lecture 35 Problem Management
Lecture 36 Change Management
Lecture 37 Configuration Management
Lecture 38 Service Catalog
Lecture 39 Knowledge Management
Lecture 40 Service Portal
Lecture 41 Connect & Visual Task Boards
Section 8: System Administration
Lecture 42 Basic Configuration & System Properties
Lecture 43 Dashboards & Self-Service
Lecture 44 Mobile, Upgrades, & HI
Lecture 45 Diagnostics & Troubleshooting
Lecture 46 Events & Notifications
Lecture 47 Workflows
Lecture 48 Import Sets
Lecture 49 Reporting
Section 9: Building a Custom App
Lecture 50 Overview
Lecture 51 App Structure
Lecture 52 Creating the App
Lecture 53 Finishing the Games Table
Lecture 54 Creating the Reviews Table
Lecture 55 Loading Data
Lecture 56 Administration
Lecture 57 Customizations
Lecture 58 Reporting & Demo
Lecture 59 Final Words
Section 10: Additional Resources
Lecture 60 Workbook
Those who are new to the ServiceNow platform,Anyone interested in becoming a ServiceNow administrator or developer,Those who are looking to pass the ServiceNow certified System Administrator exam
Course Information:
Udemy | English | 11h 1m | 5.95 GB
Created by: Mark Miller
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