Managing a Customer Service Team

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    Managing a Customer Service Team

    Managing a Customer Service Team

    Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister.

    Learn what separates great service from poor service, and how to set service team goals.

    Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service.

    Plus, explore ways to optimize delivery to provide service that’s faster, less costly, and better.

    Managing a Customer Service Team

    Topics include:

    Defining outstanding service
    Setting customer service goals
    Aligning a customer service team
    Exploring the voice of customer feedback
    Improving service quality
    Identifying obstacles to outstanding service
    Helping employees prioritize great service
    Balancing speed and quality
    Calculating the cost of poor service
    The manager's paradox

    Course information :

    MP4 | Video: AVC, 1280×720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Duration: 1h
    Skill Level: Intermediate | Genre: eLearning | Language: English + Subtitles | Size: 394 MB

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