ServiceNow Basic Administration

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    ServiceNow Basic Administration

    ServiceNow Basic Administration

    The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning.

    Interested in learning how to use ServiceNow to build and manage workflows in your organization?

    In this course, instructor Shane Chagpar helps you get started by stepping through the fundamentals of administering the popular platform.

    Shane details how to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB).

    Plus, he explores how to best approach automation, access control rules, scripting, working with a knowledge base, and more.

    ServiceNow Basic Administration

    Topics include:

    Key UI components of ServiceNow
    Customizing lists and forms
    Configuring notifications
    Setting up metrics and reports
    Protecting data using access control lists
    Knowledge base and content creation
    Best practices for app development

    Course information :

    MP4 | Video: AVC, 1280×720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Duration: 1h 46m
    Skill Level: Intermediate | Genre: eLearning | Language: English + Subtitles | Size: 216 M

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